Research Officer - Simply Do Ideas Ltd

About the Organisation  

Simply Do is a fast-growing technology company providing a cloud-based, business-to-business (B2B) digital platform for idea capture, prioritisation and action. Our Software-as-a-Service (SaaS) technology is unlocking access to the best ideas to solve our biggest challenges across sectors such as healthcare, education and engineering. You can find out more about what we do here. 

We have an ambitious growth plan in place with significant opportunities for the right people. We are still small but thinking big. So, we need to recruit the best individuals who will play a key role in our present and our future success. 

About the Role 

You should have a natural capacity for absorbing information with the ability to extract insights to feed into business performance. You are likely to be highly-organised with a keen attention to detail. 

Initially, this will be focused in two key business areas:  

1. Customer Research & Engagement: In-depth market research, analysis and coordination to support marketing and sales functions.  
2. Customer Success: Project coordination of enterprise client innovation challenges including processes, communications and documentation. This will also feed into digital product ideas for improvement (e.g. UX and UI enhancements). 

Essential Skills 

• Educated to Degree Level in a STEM subject at grade 2:2 and above 
• Excellent research and analytical skills and the ability to identify insight and conclusions from data from a range of sources. 
• A high level of attention to detail.  
• Understanding and appreciation of data analysis. 
• Highly organised and logical approach to administrative tasks. 
• Strong technical literacy moving seamlessly between products such as Teams, Google Docs, Slack etc 
• A high level of competency in MS Excel. 
• Strong data presentation and reporting skills. 
• Experience of creating documents, processes and reports for a variety of professional audiences. 

Desirable Skills 

• Experience of using CRM systems and/or other marketing technology e.g. HubSpot. 
• Experience of using digital marketing research tools such as SEMRush, BuzzInfo, etc. 

Your Responsibilities: 

Supporting Customer Research & Engagement: 

• Sourcing, analysing and presenting data from a variety of sources into a consistent format, identifying and filling gaps and developing insight and conclusions from the findings (e.g. customer research profiles, competitor analysis, etc). 
• Identifying and researching organisations, and decision-makers within them, that fit with the ideal client persona. This may include producing graphs, charts, geo-visualisations, infographics and bespoke reports. 
• Using third party platforms to research for any suitable contract opportunities including extracting key information for review.  
• Monitoring current ‘hot topics’ in the innovation space, using social media, news platforms and other relevant sources in order to make recommendations for suggested content topics. 
• Support for marketing activities such as webinars and managing minor website updates including publication of blogs.  

Supporting Customer Success:

• Customer platform administration including set up and management of challenges, in-app communication, and support for supplier submissions (e.g. image upload and support for drafting of initial submissions). This involves researching and extracting information from company websites and matching against requirements. 
• Setting up new clients including creation their Kanban Board, preparing for workshops, preparing for weekly check in meetings with customers, typing up workshop outputs, setting up training 
• Communication with third party organisations (e.g. enterprise clients, suppliers, etc.) to engage in and organise marketplace events. This may also include telephone calls to coordinate marketplace event attendance. 
• Capturing and feeding back product ideas including UX and UI improvements based on customer engagement. 

Note that the above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 

Benefits:

• Private Medical Insurance (PMI) through Aviva. 
• Staff company pension scheme with Legal & General. 
• 28 days annual leave per year (including bank holidays). 
• Fully flexible working with paid work from home allowance. 
• Laptop and tech pack (e.g. monitor, keyboard, etc.) 

Please note: You must have the right to work in the UK to be eligible to apply for this role.  

About Your Future Team

We all have a deep passion for technology and innovation particularly in how these can combine to make our world better. If you care more about yourself than others then this isn’t the company for you. We’re more interested in recruiting people with the right values rather than just a skillset. We have a flat management structure and you can expect to be involved in decision making and given the opportunity to make a real difference in the business. 

You can expect to work with colleagues that have a: 

• High level of emotional intelligence and understanding of change processes. 
• Hunger for learning and challenging own self-limiting behaviours to become better. 
• Self-motivation and set very high standards including a strong attention to detail. 
• Goal-driven mindset, who are resourceful and strategically smart. 
• Positive outlook with a passion for problem solving. 
• Collaborative approach and supportive team ethos. 

Generally, just a great bunch of people to work with!