Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!
Verder Scientific UK is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of XX people, located in Hope Valley, and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment.
Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and ERWEKA is our producer of pharmaceutical testing devices.
Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2000 employees around the globe. We believe that our journey is far from complete.
We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.
The role
We are seeking a dynamic, enthusiastic individual who is interested in working for a market leader, selling into the scientific equipment industry. The customer base is biased toward blue chip companies, research and academia.
In your role, you will work under the Senior Brand Manager, developing product knowledge and process understanding whilst supporting the field sales team. The candidate will play an essential part in ensuring first class customers service and response whilst gaining skills to develop further within the business.
The role is primarily and initially office based and will require the applicant to be located close to the office. There is some flexibility around this, once the candidate has settled into their role a hybrid working model would be considered.
The position has a well considered progression plan to move from internal sales into external territory sales, the timing of which would be dependent on the candidate’s aptitude to learn and take on the work. Applicants should consider that with this progression there would be a requirement for domestic travel and infrequent overseas travel, this would come with increased salary and perks, such as a company car.
Primary responsibilities
- Manage and grow relationships with customers/distributors to achieve all goals set forth for those accounts, keeping customer service the priority.
- Manage and direct enquires into the business through correct channels.
- Act as the point of contact and handle customers’ individual needs.
- Managing enquiries accurately through the CRM system from opportunity to order.
- Generating quotes in the CRM system, fed from both the Senior Brand Manager and the Webpage.
- Develop a good technical knowledge of products to support customer queries via phone, e-mail and in person.
- Running samples in the lab both with and without customers in attendance.
- When required, conduct customer demonstrations / trials at customer sites.
- Explain and feedback the results of trials to customers with support from the Senior Business Manager.
- Support cross selling activities across the other group companies with their peers.
- Good technical knowledge of products to support customer queries via phone, e-mail and in person.
Key skills and qualifications
- Degree qualified in a scientific/technical discipline (desirable).
- Experience in selling scientific equipment or some other customer facing role B2B or B2C (preferred)
- Excellent interpersonal, verbal and written communication skills.
- Highly motivated with the ability to work on their own initiative with minimum supervision, prioritise workload and the skills to be a good team player.
- Problem solving skills – with the ability to resolve customer issues or seek appropriate internal resources to facilitate resolution.
- Strong business acumen with a technical background.
- Proficiency in MS Outlook, Word, Excel, PowerPoint and experience in CRM/ERP software
- Long term, flexibility with regards to travelling within the UK and abroad (occasional site visits to manufacturing unit in Germany).
- Hold a full clean driving license and hold a valid passport for occasional international travel.
What we have to offer
- Core hours are 37.50 hours per week, Mon-Thurs 8.00 – 4.45 pm, Friday 8.00 - 12.30 pm – recognising the business needs, may require flexibility to meet customer needs.
- Salary dependent on experience and qualifications.
- Bonus paid annually based on business performance
- Generous salary sacrifice pension plan with 7.5% Employer contributions and with a death in service policy.
- 24 days annual leave rising to 27 after 3 years - plus statutory days.
- Westfield Health Scheme membership and Hospital Treatment Plan.
- Cycle to Work salary sacrifice scheme – enjoy the stunning beauty of the surrounding area.
- Competitive Employee Referral Award Scheme.
- Support with continuous professional development.
- Sports & Social events.
- Free on-site parking.
- Access to employee assistance programme to help with life’s challenges.
- A Free Lunch on site every week.
- Free fresh fruit.
- You will be working with high end industry leading equipment, that is regularly updated.
- You will be part of a growing team, with opportunities to progress should you wish.
- Online training system, to help you to easily learn the skills you will need.
If this is you, then please apply!
An online application is the fastest way to success!
We look forward to receiving your application!
