Business Performance Analyst 2022

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job description

The Business Performance Analyst is a key role within Visa reporting directly to the Performance & Planning Lead. The role is responsible for the day-to-day management of the European Scorecard and the systematic production of other key sources of Management Information (MI) utilized by the Business Planning and Operations team.

This hands-on role requires a strong data and business analysis skillset.  You will have the ability to summarize and communicate insightful analysis of key trends to senior audiences, highlighting key Business Risks & Opportunities. You will also be experienced in operationalizing MI processes and driving their continuous improvement.

The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, strong analytical skills and the ability to drive high profile work. You will require excellent organisational skills, an action-oriented approach and, be comfortable navigating challenging forces and working in a fast-paced environment with significant change.

This role holds excellent development opportunities and has significant interaction with senior members of the Visa business in Europe.

Essential Functions

• Support the definition and delivery of effective scorecards and performance measurement, as a mechanism to drive successful execution of strategic objectives and improved visibility of performance shortfalls
• Produce the Europe MI Pack Management Information (MI) Pack in a timely manner each month, incorporating the Europe Scorecard and key strategic insights from across the business
• Collaborate with Global Business Planning & Operations to solve problems regarding reporting in the Scorecard Tableau tool
• Engage with business owners to gather qualitative and quantitative intelligence, undertaking data analysis to identify the drivers behind trends, enrich Scorecard commentary, and inform decision-making at both European and Global levels
• Conduct data analysis to identify the drivers behind trends, enrich Scorecard commentary, and inform decision-making at both European and Global levels
• Support broader Performance Management activities, including the annual Scorecard planning process in partnership with global and regional stakeholders
• Develop a comprehensive understanding of the European business drivers, risks, and opportunities, how these fit into the overall business strategy, and how they can support the Performance Management cycle
• Be proactive in seeking to continuously improve BPO activities and outputs; facilitate knowledge-sharing and efficiencies with teams both within and beyond the CEO Office
• Support business discussions and reviews with Global (including the MBR) by co-ordinating the production of executive slide decks and providing insights into the Europe Scorecard results
• Maintain the BPO Management Information roadmap and drive ongoing MI efficiencies and improvements, ensuring that data regularly utilised by the CEO Office is sourced in a lean and reusable manner
• Maintain scorecard governance documentation including the process RACI, metric methodology, change management process, and scorecard compilation process
• Champion good Data Management and Governance practices, engaging with data producing teams across the VEL region to drive best practice, improved quality and greater efficiency
• Ensure that data is managed in compliance with relevant regulations and European policies—including GDPR and records management
• Build support, commitment and respect from others by demonstrating professionalism, integrity and expertise. Makes a positive impact by executing on commitments to consistently deliver exemplary results. 
• Demonstrate excellent collaboration skills partnering with internal stakeholders to support the work of BPO and the broader CEO Office
• Embody Visa’s Leadership Principles and inspire others to as well

Qualifications

• Minimum of Bachelor’s degree or equivalent in one of the following: STEM (Science, Technology, Engineering, Mathematics), Statistics, Finance, Economics, Business, or other quantitative fields
• Experience in financial services, consultancy or payments preferred (but not essential), ideally with some combination of strategy, commercial, operations, or finance experience
• Demonstrated exceptional analytical skill with experience managing and manipulating large datasets in Excel (essential)
• Tableau, PowerBI skills would be advantageous, but not essenital.
• Ability to communicate complex ideas and analyses effectively—verbally, visually, and in writing to stakeholders at all levels
• Ability to solve problems and service and support a range of internal and external customers, often in parallel and within a shifting set of priorities
• Strong personal presence and stakeholder management skills

Additional information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.