Technical Account Analyst 2022

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job description

Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account processing capability of Visa Direct.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll be part of an exciting payment solution, helping to shape the payments experience globally.

If you think you could support Visa Payments Limited as a Technical Account Analyst, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

The Technical Account Management team consists of subject matter experts within the Payment and Service Operations function, providing a high level of technical support to both nominated accounts and internal teams. The team are responsible for identifying and resolving client issues and act as an escalation point for internal operational teams.

As a Technical Account Analyst, you will need to be able to work in a team environment, have strong communication and problem-solving skills and become a knowledge expert to the business teams.

What we expect of you, day to day.

• Act as primary technical point of contact for a portfolio of Clients, addressing any technical challenges or incidents that may arise
• Utilise analysis and problem-solving skills to resolve technical problems, by applying own understanding and in-depth knowledge of Visa Payments Limited services
• Work with clients throughout the onboarding process, including performing configuration tasks, resolving technical issues, and answering any technical queries.
• Perform configuration tasks in the production and client facing test environments
• Identify, troubleshoot, and resolve queries relating to the Visa Payments Limited application suite
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and third-party technology teams
• Create, share, and maintain incident related documentation (including workarounds & root cause analysis) with the rest of the team
• Proactively resolve and manage stakeholder communication on all technical problems
• Ensure that product knowledge is kept up to date to be ready to provide support for new application features

Qualifications

• Ideally educated to degree level or hold equivalent professional experience. Computing or business-related subjects would be an advantage
• Minimum of 1 years’ experience in a client facing technical role in financial services, software, or information services, preferably serving retail and/or treasury banks
• Experience working within the financial sector or a payment processing organisation (desirable)
• Demonstrable success in customer relationship management
• Proven ability to manage complex technical systems across several products, platforms, and services
• Ability to comprehend and translate technical information and apply to business solutions
• Experience of processing systems and services, and their practical application
• Self-starter with a demonstrated ability to achieve results as part of a team
• Ability to effectively prioritise and multi-task under deadlines
• Strong understanding of technical concepts, including APIs, XML, JSON and SQL
• Experience of working in cross-functional teams
• Experience using standard MS Office tools
• Customer focussed
• Highly motivated and results driven
• Ability to work to deadlines and under pressure
• Strong verbal, written, presentation and interpersonal skills
• Able to set priorities, influence others and manage customer expectations
• Strong business, problem solving and data analysis skills

Additional information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.