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As a Planning Analyst Undergraduate, you will be based within the Customer Operations team.
Your main focus will be to provide support to the planning analysts and senior planners within the team, enabling them to support Customer Operations in meeting its budgets, performance targets and strategic goals via effective workforce planning, scheduling, keeping the shared mailbox up to date and ensuring historic data is recorded accurately.
This role will be great for you if you are data driven, analytical and, may be studying towards a financial related degree. This placement isn’t all numbers though, you’ll have the opportunity to engage with, present to and build relationships with stakeholders of all levels.
Working within this role for a year is sure to give you the a strong foundation and understanding as to the background work that goes into making a large organisation work, the logistical processes and business decisions that sit behind the smiling faces that greet customers every day.
What you could be doing
- You will own and manage the Planning mailbox for all areas, responding to advisor and manager queries around shifts and holidays, ensuring emails are responded to within SLA
- Ensure that the workforce management system is accurately updated
- You will work with the Planners to schedule advisors shifts in advance of the 4 week publishing window
- Make sure planned investment time (e.g. training) is added to schedules in a timely manner and at an appropriate time to meet customer demand and service levels
- Track allocation and attendance of planned events and flag any exceptions back to the planners to manage with the operation
- Create and own a mailbox workload report that monitors types of requests, volumes per request and present this report monthly in the planning meeting
- Support the planners with the collation and capture of daily data that supports their day to day management of their respective departments
What can you bring with you?
- You will be enrolled at a University which offers a 1 year industrial placement
- You will be studying towards a business or finance related degree
- You will have excellent written and verbal communication skills
- You are analytical, focus on accuracy and have effective problem solving skills
- A good understanding of MS office, and particular focus on Excel usage
- Attention to detail is important in this role
- Strong organisational skills, able to work on your own initiative
- Ability to work under pressure and adhere to strict deadlines
What we can offer you
- Salary of £20,000 per annum plus discretionary bonus and company pension scheme
- A wealth of experience and a fun and sociable workplace to start your career
- You’ll be joining a group of 49 undergraduates so you’ll have a large group of colleagues so that you can support each other throughout your placement year
- Life Skills workshops, designed specifically for you as an Undergraduate
- Access to a discounted loan car scheme
- Chance to make a difference in the local community with various volunteering opportunities
- Physical and mental health support with our Onsite Wellbeing Centre
- Hybrid blend of working at our office based in Milton Keynes and working from home
What to expect from the assessment process
Once you have decided our placement is for you, click the apply button and fill out some quick multiple-choice questions to support your application. We’ll be in touch shortly after receiving your application to advise if you have been progressed to the next stage.
You will then be invited to complete an online video interview where you have the opportunity to tell us about you and your amazing qualities.
If you are successful after completing your video interview, you will be invited to attend an assessment centre at our Milton Keynes offices. Here, you will complete a Competency Based Interview, deliver a Presentation and take part in a Group Exercise. We’ll provide you with appropriate support and guidance before you attend.
This process is designed to help both you and us decide if a placement at Volkswagen Financial Services is the best step for you to kick start your future!
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by offering a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems.
We are committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
Please do not apply for more than one placement role. This will ensure that you are considered for the placement that you are most interested in and your skills are aligned to.
