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Closing soon
We are looking to train and mentor a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products
The Role
- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Volvo Trucks in terms of its products, services and value at all times
About You
Whilst this is a Trainee position, we are looking for a candidate who enjoys the world of Trucks and possesses a technical mindset to absorb the many facets of working front of house within a Service and Workshop environment. If you have had exposure of any of the following skills, then this would be advantageous but not essential.
- Familiarisation of booking times
- Familiarisation of vehicle parts.
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems
Benefits
- 25 days holiday raising
- Contributory Pension scheme matched up to 5%
- Health cash plan
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Employee discounts on Renault & Volvo Cars
