Applications for this job are now closed
Want to use your excellent skills in customer service to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as a Supporter Care Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.
The WaterAid Supporter Care Team delivers an exceptional supporter experience and champion this across the organisation.
About the Role
As our friendly and helpful Supporter Care Advisor you will build rapport and loyalty with current and potential supporters, and ensure they feel truly valued and a key part of our work.
In this role, you will be the first point of contact to engage, inspire and motivate people to be part of our vital work for the long term. You'll also:
- Help with donations and enquiries, and resolve complaints
- Make outbound calls to thank those supporting our work, and to support their fundraising
- Send personalised thank you letters
- Update supporter details in-line with compliance requirements
About You
- Proven experience of excellent customer/supporter service skills
- Strong written and verbal skills
- Proactive problem-solving abilities
- A positive and proactive approach with a 'can do' attitude
- To be a great team player!
Although not essential, we also prefer you to have:
- An empathy with overseas development issues.
Applications will close 23:59 on 26th March 2023. Availability for interview is required week commencing 3 April 2023. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Our Benefits
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Hybrid Working
A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Our Commitment
An Inclusive Workplace
We are committed to being an organisation where everyone is included, respected, and empowered to be their best. We represent and celebrate our staff, partners and everyone we work with, and create a culture where everyone can reach their full potential.
Equal Opportunities
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation.
Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
