General Insurance Outbound Executive 2025

As a proud mutual since 1841, Wesleyan is committed to creating brighter financial futures for our customers and members. We specialise in providing financial services to some of the nation’s most trusted professions: GPs, hospital doctors, dentists, and teachers.

We are proud supporters of the ABI Making Flexible Work campaign which means we are open to discuss flexible working, job shares and part time options.

Your role

Working at the heart of our General Insurance Department, you will be responsible for generating activity for the GI Consultants by booking appointments and live transfers for customers requiring Home and Motor insurance quotations.

This isn’t your typical outbound role; it has a warm call feeling about it. You’ll be contacting new and existing customers, this may be customers that have just taken up business with us right through to our long-standing customers.

If you are looking for a career, then you are in the right place! Our Outbound Executives receive incredible training and ongoing development and support, making this the perfect opportunity to start your career and progress into an array of functions within Wesleyan!

What you’ll be doing

• Ensuring all scripts are followed compliantly whilst adapting and finding your own way of meeting the customers’ needs to gain agreement to have a General Insurance quotation
• Proactively contacting customers in a competent and professional manner
• Ensuring all key performance indicators both individually and as a team are met in relation to quality of calls and quotation opportunities achieved
• Ensuring that all information is updated on the relevant systems to support the sales process
• Developing and maintaining good working relationships with colleagues and other departments across the business
• Contributing to the goal of continually improving the quality and volume of work

We’re looking for

• Outbound Contact Centre experience.
• Working in a fast-paced environment whilst eager to go that extra mile.
• Resilience and an ability to adapt to the ever-changing insurance sector.
• Target driven - you thrive in a KPI environment and get excited when you hit targets to secure your bonus!
• Great communication – you’ll be a natural on the phone, building rapport quickly with your comprehensive and effective communication skills. We’re passionate about delivering an exceptional customer experience, so you’ll join us already armed with an outstanding telephone manner and a passion to provide our customers with the best possible customer journey.

Benefits

• Performance based Bonus – based on a mixture of team and personal performance
• 28 days annual leave (plus 1 additional “culture day” & bank holidays) – increases to 30 days with 5 years’ service
• Company pension scheme - matched plus 2% (up to 10%)
• Free secure underground Birmingham city centre parking (available on weekends for personal use – subject to availability)
• Cashback and discounts on major brands in retail, leisure, health, and wellbeing
• Enhanced maternity & paternity pay
• 2 volunteering days per year

What to know before applying

Equal Opportunities: Wesleyan are an equal opportunities employer. We know the best teams are made up of inclusive groups of diverse people where everyone’s contribution counts, and we believe everyone has the right to proudly be themselves. We’re building a culture where difference is actively encouraged and simply recruit the best people for the job irrespective of lifestyle, life history and life choices.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

VISA Sponsorship: We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK – within our recruitment process you will be asked to provide evidence of your Right to Work.

Advert Closing: We typically advertise for two weeks, though we reserve the right to close adverts early if we receive a high volume of applications; we would therefore recommend an early application if you’d like to be considered for our opportunities.

Regulatory Requirements: Please note this is role is subject to regulatory requirements. As a financial services organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect the Wesleyan Group and our customers. Relevant checks and assessments will be carried out during the recruitment process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR) or the Insurance Distribution Directive Please note a criminal record check and credit check will apply and this role is also subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).