Researcher London 2023

Love doing rigorous research? Keen to get experience to start your research career? The Which? Product Testing Team is looking for a graduate like you to choose the products Which? will test.

This entry level role is vital to the success of Which?'s testing and Best Buy reviews. If you're enthusiastic and passionate about doing research and think you can handle delivering high quality outputs to hard deadlines, we'll give you all the support you need to succeed.

We need a covering letter from you spelling out why you'd be the right person for this role as we'll be investing time and support in your development.

Key responsibilities include

In a nutshell, this role picks the products Which? will test. There's a lot riding on getting the choice spot on, so the research in this specialist role involves

• tracking and monitoring product areas with databases of accurate and robust product information from primary and secondary sources. You'll compare and select ones to test, backing up your selections with researched evidence
• defining and applying the criteria for including and excluding specific products, so that the choice is spot on for the consumer audience we want to reach
• delivering your absolutely accurate final product selections to hard deadlines as other roles will build on your output as part of their core work
• doing your own primary research directly with companies while building and maintaining excellent ongoing relationships
• using trusted and useful sources of market information and intelligence to gather information and monitor key trends
• working collaboratively and flexibly with writers, editors and other research specialists to get the very best content based on your work
• as you gain expertise in your areas, you'll also be able to apply your judgement and analysis to scope our wider coverage as well as spotting potential short and longer content opportunities for our website or magazines.

About you

• excellent time and project management skills to meet multiple hard deadlines, and keep things on track
• relevant research experience you've gained in your degree and an appreciation of how you could use it in this role. You'll be good at tracking down information and taking a critical look at sources and the data you're collating
• comfortable using Excel databases and experience of routinely delivering high standards of accuracy
• ability to work well in teams, especially collaborating and sorting out issues that might arise

We also have these benefits 

• 28 days holiday + all bank holidays
• 35 hour working week
• Hybrid way of working, with patterns agreed at team level, based on the requirements for the role
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
• Discount site Sodexo which offers large %% off every day shopping
• Eligible to join Charity Worker Discount scheme – further savings and offers
• Annual Bonus (up to 5% currently, depending on employee and company
• performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months
• Free life assurance cover (worth at least 4 times your annual salary)
• Free access to Which? member content and free access to Which? money and legal helplines

Our interview process usually involves 2 stages

• Sometimes a chat with a recruiter by phone (typically 30 minutes), followed by
• An interview on Google Meet (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task on a laptop

*On some occasions there may be a second interview on Google Meet with values and experience-based competency questions (approximately 30-60 minutes)

About Which?

All our roles are now hybrid (we will supply you with the tools and technologies to enable you to do this).

We also reserve the right to withdraw this advert at any given time due to the number of applications received.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.

We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.