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    1. Home
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    4. Desktop Support Coordinator 2025
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    Remarkable people, trusted by clients to design and advance the world.

    Wood is recruiting for a Deskside Support Coordinator to join its IT team. You will be responsible for delivering day-to-day IT support for complex IT issues through our IT user support tool service. Support will be provided by telephone, email, and chat applications to provide a resolution to IT issues. There will be a requirement for onsite support to assist with technical solutions and offer guidance.

    The role

    This is a fantastic opportunity for an individual in the early stages of their career with a passion for all things IT, who enjoys problem solving and has an empathetic character and is able to maintain strong relationships with frustrated users

    You will be part of the team who are the Face of IT, a pivotal role, with opportunities to develop your skills as we move to new technologies.

    You would be joining the team during an exciting phase where we are looking to develop a new way of working with your ideas helping to shape the future of Wood IT. A truly rewarding role working within a global team.

    Our clients and projects

    Designing the future. Transforming the world.

    Wood delivers solutions across more than 60 countries with local offices covering all major energy and materials hubs globally.

    For more than 160 years, we have partnered with clients to deliver engineering, advisory and operational solutions to some of the world’s most complex and critical challenges in energy and materials.

    What we can offer

    • Meaningful and interesting projects we support green hydrogen and fuel switching, as well as supporting local clients with energy transition
    • Flexible working arrangements that balance client, team and individual needs offering hybrid working arrangements
    • Commitment to Diversity and Inclusion ; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice
    • Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
    • Flexible benefits package ; inclusive of 33 days annual leave (including public holidays), generous contributory pension scheme, private medical cover, 4x base salary life insurance; all of these and more that can be adapted to suit your own lifestyle
    • Commitment to continued professional development; development plans that are tailored to your individual needs and interests
    • Global connections ; join experts around the world who are at the leading edge of our industry, shaping the standards of our profession

    Responsibilities

    • Diagnose and troubleshoot technical issues, including account setup, software issues, hardware, and network configuration – from hire to retire.
    • Provide prompt and accurate feedback to users, asking targeted questions to quickly understand the root of the problem and ensure follow up is completed to ensure IT systems are fully functional after troubleshooting
    • Collaborate with other support teams and properly escalate unresolved issues to appropriate internal teams
    • Use the Knowledge Base or external resources to provide accurate technical solutions
    • Document technical knowledge in the form of ticket notes and Knowledge Base entries.
    • Walking customers through installing applications and computer peripherals
    • Image machines on arrival and on return, ensure that all returned stock has been reimaged
    • Use asset management solutions to ensure that all client PC assets are recorded and perform stock checks to provide accuracy of the data. Any assets to be disposed of should be done so following the correct procedures and the asset management solution updated to show this
    • Ensure that users are provided with the correct PC (fit for purpose) to perform their job role

    Qualifications

    At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.

    • Experience within an IT desktop support role or a keen interest and knowledge of IT
    • A desire to keep up with technology trends and a willingness to learn new software and tools
    • Able to manage and prioritise tasks to deadlines
    • Experience with Windows OS, mobile devices, peripherals, Intune, and SCCM deployment
    • Working knowledge of office automation products and computer peripherals, like printers and scanners
    • Knowledge of network security practices and anti-virus programs
    • Ability to perform remote troubleshooting and provide clear instructions