Retail Operations Summer Internship Douglas 2024

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We are thrilled to announce that the Zurich Summer Internship Programme is returning for another exciting year, offering an array of new opportunities for aspiring professionals like you!

The Zurich Summer Internship Programme is designed to provide valuable hands-on experience, mentorship, and exposure to the dynamic world of work. It is an excellent opportunity for students and recent graduates to gain practical knowledge and enhance their skillset in a supportive and engaging environment.

What's new?

This year, we have expanded the range of internship positions available across various departments, including investments, business change, finance, IT, and more.

Additionally, we have revamped our internship curriculum to offer more workshops and the opportunity to network with professionals across our business. You'll have the chance to learn from industry experts, participate in real-life projects, and develop skills that will set you up for future success.

Who are we looking for?

We are looking for an enthusiastic and passionate student to join us across our Retail Customer Operations and Oversight team. Where you will gain an understanding into what it means to support our customers with their many varied requests and help demonstrate an excellent Customer Experience for them from the start of their contact with us to the finish, as well as an insight into Management Information (MI) production, usage and how we improve our operational process to improve the service to customers and our internal controls by utilising that data.

Skills and experience

  • Strong academic performance in any discipline.
  • Naturally curious analytical and inquisitive.
  • Demonstrates empathy: being able to put yourself in other peoples’ shoes and to show care and concern for others around you.
  • A problem solver, who is open to innovation and will challenge the status quo to get the best result.
  • Strong time management and organisational skills.
  • Able to work independently and as part of a team.

A bit more about what you will be doing

  • Assisting with general enquiries from a variety of different Clients and Brokers.
  • Producing and analysing MI through several tools but primarily Excel.
  • Working on the administration of our online platform, ZIO.
  • Producing a proposal for change, engaging with the management team for guidance and instruction.
  • Delivering change with internal colleagues. This may involve literature reviews, system change requests, improvements to checklists, updating procedures etc.
  • Reviewing client documents via our system-based policy file system to assist with client requests and the actioning of these requests or documenting further requirements.
  • Gaining a greater understanding of Anti-Money Laundering regulations and the impacts this has to our day-to-day work.
  • Reviewing our customer feedback/quality results and seeing how we analyse and act on our trends.
  • Gain understanding of industry jargon and learning more about each one, AML, FCP, AEI, etc.
  • Work alongside the change team to learn about the change cycle, from requirements gathering to implementation.

Why a Zurich Summer Internship?

  • Competitive pro rata salary.
  • 25 days holiday pro rata for the duration of the internship.
  • Gain experience of a fast-moving, competitive, and business-focused environment whilst completing your studies!
  • Free car parking.
  • Awards for Excellence Sustainable Business of the Year & UNESCO Biosphere Isle of Man Award for Energy 2023.
  • Access to all committee events.
DEADLINE 11th April 2024