We spoke to Leslie Cisneros, Commercial Intern in Austin, to learn more about their role with Expedia Group.
Tell us about your team
My team is Partner Success under the Vrbo sector of Expedia Group. We work on enhancing the partner and guest experience. We are ensuring that the listings are up-to-date and that the partners are taking advantage of all the tools we offer for better visibility of their property on our site. We often put ourselves in the shoes of the traveler, giving our perspective on their behalf to the property owners. As interns, we bring in a different perspective of what we think things should look like—essentially creating the conversation. We also have projects that push us to provide solutions and enhancements to our everyday work.
Tell us about your role
For my day-to-day, I split my day between two main tasks, working one-on-one with our partners who seek to optimize their listings and working on our final group project with the other interns.
Working with partners: In the initial stages of the internship, we had about two weeks of training, which were very helpful in smoothing the process of understanding the company’s internal and external works. We had the chance to shadow senior account managers and then a reverse shadow where they walk us step-by-step on how to take on the role. I am grateful for how much support we had during the initial stages of the job. Furthermore, we had different opportunities to improve their property owners’ accounts. Have a better perspective on different property areas and competition, as well as, work on the side of the local laws and regulations of some cities.
For our projects: We are given about 4 weeks to conduct our own research and prepare for the best possible outcome. We identify pain points on our side, the partners, and the guests while using our platform. We come up with creative solutions to help improve the daily work environment or process.
What skill sets do you think are required to be successful in your role?
Charismatic, communicative, fast learner, and curious!
What technologies/tools do you work with?
Outlook email, Salesforce, SharePoint, and other online tools!
What’s your favorite thing about working at Expedia Group?
Definitely the people and the relationships I have built along the way! When they tell you everyone is kind and generally cares about you as an employee, it’s true! You never feel like you cannot reach out for help because there is always someone willing to help! I think going into the corporate world there is a stigma that you are just another employee, but Expedia Group/Vrbo break that barrier, and they are proactive in making you feel comfortable at work, as well as, feel like you can have that work-life balance! So many more great like about life here that you need to discover too!
P.S. follow my TikTok to see some fun in office activities!