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    4. Implementation Consultant
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    The Implementation Consultant is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Consultant II will lead requirements gathering sessions, conduct gap analysis, design future state process maps, and test system configuration based on approved requirements. The Implementation Consultant I may do hands-on configuration. The Implementation Consultant I will be the project Change Management Expert, developing a Change Strategy Plan, drafting change documents and leading program adoption efforts.  The Implementation Consultant I liaises with all project teams to ensure the proposed solution considers specific workstream requirements and is holistically a solution benefitting all aspects of the MSP solution. The Implementation Consultant II will have 1-3 years of direct consulting and/or process efficiency experience.

    Responsibilities

    • Leads complex enterprise analysis sessions with multiple Client Teams to gather requirements, define, and design future state business processes based on customer needs
    • Actively seeks ways to apply business process efficiencies via technology, consulting on market and technical trends and recommending best practices resulting in operational gain
    • Partners with functional and technical subject matter experts (internal and external) and develops alternative technical or business solutions; advises on options, risks, costs versus benefits, and impact on other business processes and system priorities
    • Leads all change management activities by defining client-specific strategies, consulting on best practice and formulating actionable plans to deploy change management efforts
    • Drafts and owns all process documentation, manuals, communications and training materials relevant to the future state program and change management activities

    Qualifications

    • Thorough understanding of the end-to-end Contingent Workforce Management process, including successful process and system implementation strategy and execution
    • Experience in process improvement or business process re-engineering, involving multi-faceted systems or processes and utilizing tools and techniques to make business impact
    • Experience in process mapping and business process modeling
    • Advanced in leading client discussions and driving project teams to decision consensus 
    • Demonstrated competency in self-discipline and independently completing project deliverables
    • Excellent verbal and written communication skills
    • Advanced in ability to maintain very detailed documentation, including but not limited to process maps, operational manuals and training materials
    • Ability to travel up to 25%