IT Graduate London 2022

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust, and professionalism.

Aspen is a great place to begin and develop your career offering an exciting and challenging environment where achievement is rewarded.

Aspen Graduate Scheme

Our next Graduate Program will begin in September 2022 and will run for two years, during which time our graduates will receive: professional training and development opportunities, be fully sponsored through their professional qualifications, provided with an enviable support network, and receive an attractive starting salary and benefits.

The Role

To supporting end users in respect of issues or queries related to computer hardware or software - by responding to user enquiries, assessing problems/ issues and helping to resolve these where possible or escalating where necessary.

Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Key Accountabilities

Strategy and Planning

• Contributes to the preparation and implementation of the operational team plans to ensure these include operational considerations for delivery.
• Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.

Policy, Process and Procedures

• Undertakes a range of duties in order to provide effective support to the Service Desk.
• Adheres to agreed processes and procedures to maintain compliance at all times.
• Manages support requests, documenting issue severity and utilising standard procedures to resolve issues.
• Supports specific activities to improve development of processes.
• Positive feedback from stakeholders, including colleagues.
• Minimal errors
• Effective and compliant delivery with legal/regulatory standards, best practice and Aspen policies and procedures.
• Internal reporting is accurate and timely.

Environmental Awareness/Customer Focus

• Provides a professional service upholding the reputation of the Service Desk and the wider IT function and the company.
• Responds to internal and external stakeholder requests in accordance with service standards and best practice.
• Develops relationships with key stakeholders to influence and achieve business objectives.
• Takes ownership of issues until a new owner has been found or the problem has been mitigated or resolved.
• Works collaboratively with colleagues to deliver superior service standards as part of the extended service team.
• Legal compliance.
• Positive feedback from stakeholders/business.
• Achievement of objectives.
• Quality response service provided in accordance with SLAs.

Technical Performance

• Acts as the first point of contact with the client and during the incident-resolving-process, works with other experts, vendors, and specialists to solve the incidents for the customers.

Skills Experience

Knowledge and Experience

• Certification in specific programs or systems, where required e.g. CompTIA A+; Apple Care, Microsoft Technology.
• Broad awareness of Aspen and how own role/business unit/function links to company objectives.
• Experience of working with technical systems.
• Some practical experience of working with Windows, Linux and other systems.
• Experience of working in a client service environment.

Other

We're committed to making Aspen a great place to work, where you're rewarded and recognised for your efforts.  As well as your pay and discretionary performance related bonus, you'll also enjoy a huge range of benefits.  There are plenty of options available with our exciting benefits package, designed for your health, your family and to help ensure that you enjoy the most from your lifestyle.