Claims Solutions Administrator (12 Months) Birmingham

Key Relationships: Claims team, external service providers, UCO, Underwriters, Finance, Ceded Reinsurance, and other staff.

Job Summary: To perform claims bordereaux administrative processes related to the delegation of claims handling services. Consistently deliver these processes and assist with identifying opportunities for improved efficiency and consistency through process improvement and automation.

Key Responsibilities

• Support the Claims Solutions Team in maintaining accurate data with the key bordereaux databases.
• Perform the core activities necessary for managing the administrative processes associated with the Delegated Claims Bordereaux. These activities include:
  • Managing claims bordereaux within the market Delegated Data Manager (TIDE) system. Claims reporting channels will need to be established, initial bordereau mapped into the system, and subsequent bordereau uploaded on a monthly basis;
  • Responsible for the upload of all Delegated Claims BDX into DDM/TIDE each month.
  • Running monthly data reports from DDM/TIDE to highlight Beazley’s performance each month in managing claims bordereau in the system;
  • Running various portfolio reports as per ad-hoc requests and running trend analysis for account specific data;
  • Liaising with Claims Managers/Brokers/Third Parties to locate missing bordereau each month;
  • Liaising with Claims Managers/Brokers/Third Parties to resolve bordereau formatting issues or errors.
  • Running the Loss Fund Report on a monthly basis and liaising with Third Parties to have any funds returned on closed accounts and chasing the progress on static accounts.
• Take initiative to identify and resolve problems as they arise to facilitate the smooth running of the team’s core processes.
• Prepare, interpret and analyse statistics in response to ad-hoc requests for information and feedback any relevant trends or significant developments to appropriate staff.

Administrative Support

• Support the analysis and management of bordereaux from third party providers, using the Lloyd’s Market processing system – Delegated Data Manager (previously TIDE). This is a system, built for the Lloyd’s market to facilitate central storage and analysis of detailed information provided by coverholders and claims TPAs on bordereaux (excel spreadsheets).
• Assist with the review and reconciliation of loss funds.
• Working with the wider claims teams to understand their data requirements, and any action required to facilitate upload of their data on to the system
• Analysis of bordereaux to create and maintain bordereaux templates to upload into the DDM/TIDE database in a clean, consistent manner. This involves:
• Analysing the data provided by coverholders and TPAs, mapping the data to DDM/TIDE, creating data questionnaire templates and reporting channels within DDM/TIDE;
• Ensuring that bordereaux provided by coverholders and TPAs are consistent with Lloyd’s Coverholders and TPA Reporting Standards (v5.2) as well as Beazley’s own data requirements for regulatory and internal reporting;
• Testing of templates using real and test data to ensure rules operate as anticipated. Finding, and documenting, logical, practical solutions to issues encountered.
• Review of exception reports identifying contract breaches for the bordereaux uploaded and reporting on these to the Claims Bordereaux Team Lead.
• Prepare regular and ad-hoc claims reports as required, including manipulating data in Excel, Access, and other reporting tools.
• Support claims performance measurement / management efforts including production of regular and ad-hoc management information for presentation or distribution to the Team as required.

Strategic

• Work closely with the Claims Bordereaux Team Leader and other Claims Team Leaders to achieve an integrated and seamless claims handling experience for our customers.
• Identify and implement process improvements either through optimization or automation.
• Have detailed knowledge of processes within team’s remit, including the rationale as to how they fit in to Beazley’s overall operations and wider market operations.

Third-party Management

• Where required, arrange to conduct file reviews or audits and support the resolution of any issues identified.
• Provide support to the Claims Bordereaux Team Leader and Vendor Account Manager with the oversight of our external providers.

General

• Build effective working relationships with other team members.
• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude contributing to an internal environment of teamwork and promote a positive brand image to our external customers.
• Undertake relevant training on Beazley policies and procedures as identified by line managers, Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
• Perform additional responsibilities as required by line managers, through objectives or through the learning management system.

Personal Specification

Skills and Abilities

• Able to harness technical knowledge of a system to respond effectively to business needs
• Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy
• Ability to analyse and manipulate business data in order to create, map and maintain relevant templates
• Strong organisational skills
• Ability to think creatively to both anticipate and solve problems
• Ability to clearly document and communicate operating process and procedures
• Excellent excel skills are required for this role
• Strong organizational skills
• Focus on consistent delivery

Knowledge and Experience

• Experience of cleansing/manipulating business data, preferably within an insurance environment for analysis purposes and/or using systems to do this
• Experience in a technical data/business analyst role
• Knowledge of binding authorities /bordereaux beneficial
• Experience of working in a Lloyd’s/general insurance environment advantageous

Aptitude and Disposition

• High levels of consistent concentration
• Attention to detail - able to work methodically through large amounts of detail without losing focus
• Aptitude for problem solving,
• Logical, meticulous, analytical
• Enjoys organising data at a detailed level in a consistent, logical way
• Professional approach to successfully interact with underwriting and claims staff
• Good written and commination skills
• Persistent, able to handle frustration and see issues through to the end, flexible enough to change approach and find creative solutions when issues arise
• Technical but able to communicate successfully with non-technical staff.
• Outcome focussed, self-motivated, flexible and enthusiastic

Competencies

• Accuracy
• Analytical thinking
• Problem solving
• Concern for quality
• Customer focus