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  4. Application Support Executive
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Our volunteers are vital to our charity as they deliver fun, engaging and impactful reading sessions with children on our programme. Bookmark’s Application Support Executive (previously Programme Support), plays an important role in recruiting our volunteers, making sure that they each undergo a rigorous vetting and interview process to help us build an incredible, diverse volunteer community.

We’re a small but growing team of hard-working people, who care about what we do. We love to roll up our sleeves, try new ways of doing things, and support each other so that we can achieve our goals. If that sounds like you and you share our vision and values, we'd love to hear from you.

Bookmark is committed to promoting a diverse and inclusive community. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

The salary for this role is £22,800, with pay to be reviewed on 01/09/2022. This role will be based in our London office 2 days a week, with some flexibility offered. The deadline to apply is midnight on 15/08/2022. Online interviews will be scheduled as applications are reviewed.

Job Description

  • Manage volunteers through their application journey
  • Provide a high level of support and advice to volunteers as required
  • Review application forms and conduct volunteer interviews
  • Follow safer recruitment practices, including processing DBS checks, obtaining references, completing risk assessments and supporting with overseas checks
  • Communicate with volunteers by email, phone and online
  • Input and maintain accurate and up-to-date volunteer records on our systems, including Salesforce CRM and SharePoint
  • Continually seek opportunities to improve the applicant experience
  • Proactively identify opportunities to improve efficiency and meet monthly team and individual targets
  • Participate in the continual improvement of knowledge capture and management
  • Provide administrative support across the organisation, as required
  • Ensure that all activity helps to build Bookmark’s brand and is always brand compliant
  • Support the rest of the charity, to help meet our strategic aims

Person Specification

  • Excellent communication skills, both verbal and written
  • Results orientated, focused on achieving personal and team targets
  • Ability to follow processes and procedures • Self-organised, proactive with strong time management
  • Friendly, inquisitive, and a flexible mindset
  • Structured problem-solving approach with excellent attention to detail
  • Ability to deliver a high level of service in a busy environment
  • Enthusiastic, professional, and positive
  • Proficient in Microsoft Office suite (particularly Word, Excel and PowerPoint)
  • Salesforce and / or SharePoint experience desirable

Bookmark is committed to safeguarding and promoting the well-being and welfare of children and requires everyone associated with the charity, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including references from past employers and Disclosure and Barring Service checks.