CRM Application Support Graduate Worcester 2024

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.

But it’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Job description

What is a CRM Application Support Graduate?

You will work with colleagues across the business (nationally and globally!) in supporting of IT topics, all whilst developing your own skills and learning first-hand how a global, market leading entity makes change to improve its' own capabilities.

This role is about working with people, building your network is key to success. You'll become proactively visible, valuable member of the business and work to develop a strong reputation with all colleagues.

Key responsibilities

• Provide 2nd Level IT Support to Key Users of the OneCRM landscape globally.
• Supporting the core Microsoft Dynamics CRM system and connected platforms.
• Resolve tickets within specified service level agreements.
• Creates and maintains documentation for known solutions.
• Training key users on system usage
• Create solutions to enhance business processes using RPA, automation platforms and Microsoft Power Platform
• Active involvement in continuous improvement topics

Qualifications

• Be undergraduate degree qualified.
• Excellent communication skills with internal and external contacts.
• Have strong IT skills, with experience in application development, databases, automation and or RPA.
• Be well organised and able to work under pressure, maintain excellent attention to detail and meet strict deadlines.
• Customer focused, reliable, dedicated and self motivated.
• Inquisitive nature who enjoys problem solving.
• Passionate about IT and technology.
• Be a quick learner and have a methodical and flexible and approach to meet customer requirements.
• Effective team worker as well as the ability to work on own initiative.

Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunchbreak.

Benefits

Working with us comes with the following benefits:

• 25 days annual leave per year plus bank holidays
• Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
• Discounts on products from across the Bosch Group
• Hybrid working options available
• Access to further education through the apprentice levy
• Hybrid working options available
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
• Subsidised onsite café and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!

Please ensure you have valid Right To Work in the UK status for at least 2 years upon submitting an application. This is a 2-year fixed term role.

Deadline for applications on Friday 10th November 2023 - please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.