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  4. Analytics & Metrics Internship 2022
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As CommScope designs and builds connectivity for the world's most advanced networks, we're building something equally as important: careers for bright college students like you. Our Internship Program is designed to provide you an invaluable work experience through completing challenging projects to help you grow and develop.

Throughout the 1-year program, you will collaborate with some of the best in the industry, receive on the job training and participate in professional development workshops, executive speaker series, and other networking and social events!

What to Expect

As a Customer Experience Analytics & Metrics Intern, you will be responsible for understanding the key systems and processes within the CommScope Customer Journey in order to develop and monitor key metrics that impact customer satisfaction. You will work closely with leaders across the company to develop and maintain standard data models, reporting, metrics and dashboards to identify opportunities that optimize business outcomes and positively impact the Customer Journey.

You Will Make an Impact By

  • Collecting, validating, standardizing and ensuring the accuracy of data and reporting from multiple data systems that define the Customer Journey.
  • Designing, developing and maintaining data models, reporting, metrics and dashboards that are based on key business functions and provide operations and performance metrics within the Customer Experience.
  • Communicating Customer Journey results and business impacts to stakeholders within the company via Monthly/Quarterly Business Reviews and provide input into CXE communications.
  • Documenting the CXE Metrics/Analytics process, identifying key contacts, systems, and tools, and data, reports and metrics that drive insight into the Customer Experience.

Required Qualifications for Consideration

  • Enrolled in a BS, BA or master’s program in Business Analytics, Business Administration, Math, Statistics, Information Technology, Management Information Systems, Computer Science, Finance, or Marketing from an accredited university

You Will Excite Us If You

  • Have a strong aptitude to be curious, analytical, organized, detail oriented
  • Have advanced skills in Microsoft Excel and PowerPoint (Power BI desired but not required)
  • Demonstrate strong leadership, interpersonal and communication skills
  • Show innovation through unique ideas and propose them to the team

Why CommScope

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next...come connect to your future at CommScope.