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The Revenue Protection Specialist role forms part of the Risk & Assurance Team which has group wide accountability for all matters related to Fraud, Revenue Protection, Compliance and Insurance. The team is responsible for taking >£5bn of Customer Payment revenues through a number of sales channels, mitigating payment fraud risk and ensuring enterprise wide risk is alleviated through appropriate levels of insurance.
Reporting into the Fraud Risk and Revenue Protection Manager, you will identify fraudulent transactions, keeping losses to the minimum, whilst ensuring the operation of the business and the customer are not adversely impacted - working as part of a world class team you will use cutting edge techniques to disrupt fraudsters and minimise payment declines. You will work with your own initiative to resolve real time issues related to operational fraud and payment issues.
Gathering intelligence from stakeholders and integrating this information into our fraud prevention strategy is a big part of the role - whilst identifying high risk Internal Activities or managing payment disputes while acting as a subject matter expert in this field.
Requirements of the Role
To do this role you need strong communication skills, including interpersonal, influencing skills and written communication skills. Having the ability to take a balanced approach when evaluating card fraud losses and fraud prevention rules impacting on customers is a must and accuracy in the interrogation and production of data is essential.
We’re looking for fraud experience, preferably in the travel industry and experience of using Accertify would be highly advantageous – don’t worry if you don’t as full training is provided with an induction plan with core training. You will ace this role if you have highly developed analytical skills in a fraud context and intermediate / advanced level in Microsoft Office. You will also need to be flexible to work shifts including evenings and weekends.
Having the ability to take a balanced approach when evaluating card fraud losses and fraud prevention rules impacting on customers is an absolute bonus!
What you’ll get in return
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 5% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
This full time role will be Hybrid working, based mainly at home with 1 dedicated day in the Luton Hangar and will be 40 hours per week. Shift pattern will be four ten hour shifts per week covering the hours 07:00 – 21:30 across 3 shift patterns. Weekend working will be required.
About easyJet
At easyJet our aim is to make low cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.
