Applications for this job are now closed
Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
Faire’s Risk team is seeking a highly motivated International Verification Associate to verify small businesses. As an early member of the Risk team at Faire, you will be instrumental in building the discipline at a high-growth company. This role is key to Faire’s success in the region. You will provide insights that inform risk management strategies and drive growth within the European market.
You will
- Verify small businesses (retailers) using social media, geolocation data, or by requesting additional information from them as necessary
- Contribute towards the implementation of risk management policies, procedures, and tools
- Monitor Faire credit exposure by reviewing account balances and assigned credit limits
- Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience
Qualifications
- 1+ years of experience in financial services, tech, or related industry
- Fluent in Dutch and English
- Ability to spot patterns from discrete and vague data points (e.g. social media, financial data, Faire transactional data)
- Strong written and verbal communication skills; ability to interact with customers in a clear and concise manner, primarily via email
- Strong customer focus and the ability to balance Risk mitigation alongside a positive customer experience; demonstrated ability in conflict-resolution
- Strong analytical and decision-making skills
- Ability to work with others in a closely collaborative team environment
- Passionate, relentless resourcefulness and the ability to thrive at a fast-paced startup -- you’re willing to do what needs to be done for the success of your team and you are comfortable with change
Bonus
- Prior experience in Risk, Fraud, or Trust and Safety teams
- Experience working with various tools and systems including Zendesk
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
