Within this role you’ll be involved in software support and development projects of varying size and complexity, working with our clients to provide them with new and innovative software solutions that help them to successfully meet their business goals.
Key tasks
- Work with Clients to help define their requirements and ensure solutions that we deliver meet their requirements.
- Capturing and documenting Client use cases and requirements.
- Completing reviews and walkthroughs of documentation and of software changes, both internally and with Clients.
- Develop solutions based on technical designs.
- Work with the Client and Internal Testing teams to ensure an understanding of solutions and testing requirements.
- Collaborate with the wider Delivery Team when challenges are encountered during build.
- Ensure your development meets the FNZ coding standards and code reviews of solutions are performed.
- Execute Tests to validate the technical design, functional design and Client business requirements.
- Ensure documentation is maintained in accordance with established standards.
- Investigate and diagnose support issues, and working closely with Clients to ensure successful resolution.
- Coordinate with the Implementation/Release Team during projects and small changes.
- Provide feedback on project and support work to help contribute to the continuous improvement of the team and FNZ.
- Assist Clients in the implementation of Figaro functionality as necessary.
This role demands individuals who
- Are excellent problem solvers, capable of dealing with complex problems and rapidly evolving circumstances.
- Have excellent communication skills and professionalism.
- Have strong technology, analytical and data interpretation skills.
- Are comfortable with client and stakeholder interaction.
Experience, knowledge and skills required
- Degree educated in a technical subject (e.g. Computer Science, Physics, Mathematics or Engineering).
- Ideally have some understanding of wealth management practices (but training will be provided in this domain).
- Excellent organisational, administration and time management skills.
- Good team working and communication skills, confident in dealing with internal and external Clients.
- Highly developed written and oral communication skills.
- Ideally some prior software development experience (although full training will be provided in programming languages and technologies that we use).
Personal behaviours
- Able to make logical decisions.
- Lead by example.
- Act with honesty and Integrity.
- Trust colleagues to make decisions.
- Work with others to accomplish results.
- Communicate with positive intent.
- Make time to help and support colleagues.
- Share information openly and proactively.
- Prepared to go the extra mile.
- Demonstrate humility.
- Open about making mistakes and able to learn from them.
- Personally accountable for successful outcomes.
- Strive to be the best – average isn’t an option.
- Apply continuous improvement to deliver repeatable results.
- Flexibility in thinking, reasoning and problem solving.
What is in it for you?
- Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
- Be part of a highly skilled, professional team with a wealth of experience in the financial services industry.
- We provide significant financial rewards for high performing individuals.
- We provide global career opportunities for our best employees at any of our offices in the UK, EU, US and APAC.
At FNZ, we recognise that diversity, inclusion, and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants.
