As a core member of the Client Experience team, you will be responsible for ensuring the smooth running of client accounts, and that our partners have a great experience working with us. Your focus will be on coordinating the activities of our growth and specialist teams to facilitate smooth delivery of our campaigns and projects. In order to succeed in the role, you will love organising and are all about the details, from admin to branding, you have a passion for making sure things are done well and love helping people.
About you
In order to set you up for success at Found, we look for the following
- You are enthusiastic about getting stuck in and always asking ‘what more can I be doing?’
- You are a great teammate and love being the person who enables the team to do their best work
- You are highly organised
- You have a passion for account management and creating a great client experience
- You love building relationships with people
- You have an interest in Digital Marketing
- You adapt quickly to change and thrive under pressure.
- You are comfortable communicating with different people with different seniority
- You are proactive and use your initiative to solve problems
- You are naturally curious; you ask questions to build knowledge and are able to think multiple steps ahead.
Key responsibilities
- Ensure all meeting notes are circulated on email and tasks uploaded to Asana within 24hrs of the meeting happening.
- Work with the specialist teams to ensure we are delivering best-in-class work to our clients.
- Assist the growth and performance teams in project management and planning, ensuring that deadlines are met.
- Support the performance teams when they are producing reports and insights for clients that provide value.
- Maintain and manage projects in Asana.
- Support with monthly reports, providing quality and branding assurance for the performance teams.
- Ensure work is delivered as per client roadmap.
- Manage client communication, ensuring timely responses are provided with the support of the right Found team members.
- Identify red flags/threats to either the relationship or services Found provides to Head of Client Experience.
- Report client satisfaction to Head of Client experience.
- Act as the conduit between Found and Braidr, ensuring briefing processes are followed.
About us
We are a multi award-winning London Digital Marketing and SEO agency specialising in SEO and PPC services, all underpinned by smart data and a growth experience that delivers results, fast. A team of channel experts, growth partners, data scientists and analysts, we take your brand from the here and now to significant online performance. We use data, technology and human brilliance to execute astute digital marketing and SEO strategies for B2B and B2C companies, globally
