Reporting to the Senior Sales Advisor, the Sales and Marketing Graduate will spend time in the New Homes Sales and Marketing teams – gaining exposure to both areas of the business. The successful candidate will play a key role in the marketing and delivery of the Plumlife sales programme.
What you’ll be doing
Over time and with training and the supervision of experienced colleagues…
- To provide a professional marketing support service, assisting with the effective promotion and marketing of new homes and developments across a range of tenures.
- Conduct market research for potential new locations and market audiences and provide data-driven insight to support decision making and marketing strategy formulation.
- Ensure that developments and homes on the Plumlife website and partner sites such as Rightmove are up to date, accurate, appealing and regularly refreshed. Ensure content, messaging and design is accurate, appealing and complies with relevant legal requirements.
- Coordinate agencies and the creation of marketing and promotional material such as CGI’s, floorplans, brochures, site plans and photography.
- Marketing set-up of new developments, ensuring the delivery of design, assets and collateral within key timescales.
- Provide marketing administration support and assist in keeping all marketing collateral organised, up to date and accessible.
- Schedule in social media messages across a variety of platforms.
- Create seamless interactions across the customer journey with the aim of nurturing potential customers, this includes email campaigns.
- Visit new developments to help identify optimal locations for all development and sales area signage. Coordinate design and installation with signage suppliers, site teams and the Sales team.
- Working with a digital marketing agency, conduct paid social and PPC campaigns - monitoring and post-campaign analysis, providing feedback and data-driven solutions and ideas on how to adapt the future approach to drive more traffic and increase conversions.
- Coordinate events, ensuring any collateral and promotional merchandise are available and ensure that the event is pre-promoted.
- Provide any other marketing support services and coordination as necessary, including the management of invoices and PO’s and analysis and reporting on marketing statistics.
- Provide phone and email support to the team, dealing with a wide range of enquiries, ensure customers receive an accurate response within set timeframes.
- Work on new site sales set up, including but not limited to; attending site meetings, specification and design input, assisting with legal set up, maintaining development folders.
- Instruct valuations and conduct competitor and market research to support pricing strategies in preparation for sales launches.
- Conduct viewing appointments at sales developments explaining the key shared ownership information and benefits to customers.
- Supporting Sales Advisors by assisting with reservations; assessing potential buyers’ eligibility, affordability and ensure all documentation is kept on property sales files in line with audit requirements and Homes England compliance.
- Liasing with our solicitors and mortgage advisors progress sales to completion.
- Some Saturday working will be required.
- Follow all Plumlife and Great Places procedures to ensure consistency and compliance.
- Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
- Treating customers and colleagues with respect and empathy
- Working 35 hours per week and having a flexible approach to work
What you’ll need
- A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area
- GCSE maths and English or equivalent at grade C/4 or above
- A clean UK driving licence and access to a car would be desirable
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
- Excellent written and verbal communication skills
- Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
- Keen eye for detail and good organisational skills
- Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop
- Commitment to completing all parts of the training programme
- Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
Key dates
- Assessment day - Beginning of June 2024
- Second/ final interviews - End of June 2024
- Start date - Tuesday 3rd September 2024
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
