Client Operations Co-ordinator Leeds 2024

Hippo is recruiting for a Client Operations Co-ordinator to join our growing team and support our Business Development and Delivery teams. This role will predominantly be internal facing however there will be the opportunity to work with our clients.

We are looking for someone who will enjoy working in a fast paced environment whilst providing high quality admin support to the Client Operations and Business Development teams.

This is a hybrid role with a requirement to be in an office on an adhoc basis.

Your role in a nutshell

• Supporting the contract administration processes for clients and contractors ensuring timely and accurate completion providing updates to the client and internal teams
• Supporting the resourcing administration process for new and existing client contracts providing updates to the client and internal teams
• Supporting in the account review process for client, collating progress information to be shared
• Supporting in invoice queries from the client and escalating to the finance team
• Compliance administration and support on internal auditing tasks and processes
• Maintaining, updating and developing the operation systems and tools that we use - HubSpot, Salesforce, Trello, Google Drive etc
• Supporting the onboarding of new consultants onto client projects, liaising with internal teams - CV formatting, security clearance and onboarding forms

Skills and experience that you need

People are at the centre of everything we do. We’re a diverse and close-knit community united by a love for solving complex problems for our clients and their users. We take a common sense approach to getting things done. We get things wrong, we learn from experience and we adapt. We stay curious and never stop learning.

We don’t need you to have any certificates or qualifications, but we do need to be confident that you can demonstrate the following:

• Excellent organisational skills
• Ability to prioritise and multi-task, with a flexible approach
• Focus on attention to detail and accuracy
• Good communication skills and ability to develop effective working relationships
• Able to work independently and help to deliver high levels of internal customer service to the wider team
• Previous experience in an account executive/management role would be advantageous

What makes us great

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • private health cover
  • private dental cover
  • additional company pension contributions
  • additional holidays (up to an extra 2 days)
  • wellbeing contribution
  • charity contributions
  • tree planting

Hi we’re Hippo Digital

At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations

We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.

Diversity and Inclusion at Hippo Digital: A commitment to lasting change

At Hippo Digital, we're wholeheartedly dedicated to promoting diversity, equality and inclusion. For us, it's not about checking off boxes but about making a true, lasting difference. Having a diverse team unlocks our capacity for innovation, creativity and problem-solving while fostering an inclusive environment that benefits everyone. We strongly encourage applicants from all backgrounds to apply and join us on this important journey.