Business Support Officer

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HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking an ambitious individual to join our team as a Business Support Officer, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

HSBC Trustee (Channel Islands) Limited (HTCI) is part of Trust and Fiduciary Services (TFS), one of the world’s largest private client trust and estate planning businesses, and TFS is in turn part of one of HSBC Group’s four business lines, Global Private Banking (GPB).

The Chief Control Office function supports the TFS leadership in the management of their business by supporting with risk management, issues and actions, and taking responsibility for the strength and effectiveness of the first line of defence for TFS.

The Business Support Officer reports to the TFS Channel Islands Chief Control Officer.

In this role, you will

• Manage the various reporting required to risk governance committees for Trust and Fiduciary Services in Channel Islands, including meeting pack collation and preparation for the meetings managed by Business Risk Control Management
• Streamline and rationalise reporting processes to avoid duplication of effort and support staff in smaller sites 
• Coordinate the Risk Control Assessment process on behalf of Risk Owners and Control Owners as requested, including trigger event monitoring, stakeholder engagement, meeting organisation and outputs, and engage Risk Stewards as required. Use Key Indicators set by Risk Owners and Control Owners to facilitate control monitoring
• Produce Business and Function operational risk reporting and insight based on Risk Control Assessment results for use by Risk Owners, Control Owners and wider stakeholders or governance
• Track and provide advice on the completion of management response actions, ensure timely and accurate recording in the operational risk management system
• Establish and maintain strong working relationships with the risk owners, control owners and risk stewards through governance committees and other networks to ensure the business is compliant, successful and profitable
• Promote operational risk awareness, including training and communications for the Business

Qualifications

To be successful in the role, you should meet the following requirements:

• Knowledge and experience of private banking is an advantage
• Strong risk control and compliance mind-set
• Excellent skills in Microsoft Office, Power Point and Excel is essential
• Demonstrated ability to multi task and work independently, as well as work with other teams
• Strong analytical, problem solving and reporting skills and ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and apply sound business and technical domain knowledge
• Strong interpersonal skill by demonstrating high level of initiative and ability to quickly acquire knowledge and adapt to ongoing change
• Able to cope with pressure and tight deadlines

You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.