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This role will be working from our Glasgow office with hybrid and flexible working options available. Other UK remote locations will be considered by arrangement.
The Opportunity
We are currently looking for a Technical Support Consultant to join the existing team in the UK to provide direct high-quality guidance to our global user base. You will advise on effective use of IES software products in order to meet project goals and deadlines. This is an excellent opportunity for a recent engineering graduate or an engineer who is looking for a client facing role.
- You will have the opportunity to work with different departments within IES and will be provided with comprehensive training to develop your skills with both existing and new products and services. You will have access to the expert guidance and advice of our world class development and consultancy teams. This role will provide an unparalleled opportunity to gain advanced understanding of our software features as well as industry and regulatory updates. Formal training on new software features, products and company services will be provided on an on-going basis.
Duties will include
- Providing support via email or telephone directly to customers.
- Assisting users with troubleshooting and diagnosis of model issues.
- Advising customers on modelling questions, related to software usage and application of industry knowledge.
- Contributing to quality of assistance provided by the company in the form of Knowledge Base Content, User Guides reviews and other proactive guidance.
- Representing users to the company and development team product strategy groups, includes liaising with users to capture details of errors, collecting and commenting on user feedback and presenting usability issues for consideration in future developments.
- Working with the Technical Support team to ensure knowledge and skills are shared effectively, involves learning from others as well as providing guidance.
The Candidate
We are looking for an enthusiastic building services engineer with the following skills and experience:
Essential Skills
- Excellent communication skills; written and verbal.
- Educated to degree level in engineering or building services or sustainability or civil engineering
- Experience using Virtual Environment or other building simulation software.
- Passion to collaborate with software users in such a way as to allow them to achieve project deadlines and use software to full potential to realise goals.
- Ability to work on own for periods but to be able to summarise and report to team so can contribute as a whole to building up knowledge of team’s activities.
- Enthusiasm to take responsibility for own work and to ensure every job is done to the highest level while managing multiple tasks simultaneously.
Desirable Skills
- Interest or experience in building physics and principals of HVAC modelling.
- Experience of working in a customer services or customer focussed environment, ideally where have communicated directly with customers.
The Rewards
In return we offer the chance to work for a dynamic company in an exciting and supportive working environment; we will reward you with a competitive salary; private health care; a contributory pension scheme; life insurance, enhanced maternity and paternity, flexible start times and hybrid working options.
Happy to talk flexible working!
The Company
At IES we have been working in Climate Tech for the last 27 years and we consider the fight against Climate Change a moral imperative that drives all our decisions. We value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe, who are passionate about what we do.
Our mission is to contribute to conserving the earth’s natural resources for future generations by reducing the carbon emissions of the built environment. IES is at the forefront of cutting-edge technology in the Climate Tech sector. Our Virtual Environment (VE) software is already the only tool that allows designers and engineers to simulate the full performance of a buildings. We are now expanding our portfolio with new solutions to tackle the built environment at any scale.
IES’ technology is supported by integrated consulting services and today its capabilities are expanding from use on individual buildings, to helping create sustainable communities, cities and countries.
