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  4. Customer Experience Graduate Leeds 2024
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Ligentia are looking for highly motivated graduates to apply for our 2-year Customer Experience Graduate Programme.

About our programme

Our exciting 2-year programme provides a skills and career development journey that nurtures the capabilities you need to build a successful career in Customer Experience Management.

Our Graduates are given responsibility for real deliverables, both operational and project based. We provide opportunities to work with leading experts and contribute your ideas and voice at an early stage.

We know that your success is our success, so we’ll be with you all the way, providing access to a buddy, coaching and mentoring at every step of your journey.

Programme structure

  • Onboarding – The first few weeks we will orientate you in the business, learn about our mission, purpose, values, structure.
  • Grounding - After this you will build up skills and knowledge at our in house development centre. Working alongside experts in the field you will learn more about the development of our supply chain management platform, how we bring our values to life and how we’re improving the customer experience at every step.
  • Broadening your horizon - you will visit and work across different parts of the business, spending time in warehouses, visiting a port and visiting a customer to help you understand how it all fits together.
  • International placement – In year 2 you will spend 2 or 3 months working at one of our international hubs, seeing new perspectives and sharing learning.
  • First Assignment – We know you’ll be keen to get started and a few months in you’ll be given your first assignment, and plenty of support to deliver.
  • Strategic project – In Year 2 you’ll work alongside the other scheme participants to deliver a strategic project, getting input and feedback from the board.
  • Ongoing support – We know that your success is our success, so we’ll be with you all the way, providing access to a buddy, coaching and mentoring at every step in your journey

Who we are looking for

  • Have a genuine passion for customer service, with good all-round IT skills.
  • Hold a minimum 2:2 in an undergraduate degree.
  • Have the right to work in the UK for the duration of the programme and afterwards.
  • Be able to commute to our office in Leeds City Centre.
  • Be available to start the programme in September 2024.
  • Be available for occasional travel to our other UK offices as well as the international placement in year 2.
  • Have the right to work in the UK (unsponsored) until summer 2026.

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