Retail Customers and Products Graduate Scheme 2021

Improve products and services from within product management teams across the UK, and transform the ways our customers bank

We Innovate to Help People Bank

Mortgages, savings, loans, credit cards and motor finance. Our customers come to us because we’re a trusted name with a broad, competitive portfolio of products. But the industry is changing. Fast. Our role in Retail Customers and Products is to understand the evolving needs of our customers, review the products we offer, and help design and build even better ones. We’re also redefining the ways we communicate about, and market our products and services, too. By listening and innovating, we’re making sure everything we do helps our 26 million customers and one million businesses to grow and prosper. 

Is Our Retail Customers and Products Graduate Scheme for You?

Are you always thinking of ways to improve products – even the really great ones? If you are, and you want to start your career within teams that value your ideas, you could join us in Retail Customers and Products.

The people in our teams care about our customers’ needs. They listen to feedback, look at data, evaluate numbers and discover trends that help us to create innovative products. They are great communicators who aren’t afraid to challenge the status quo, and who appreciate people with different strengths. That’s also why this graduate scheme is open to people from all degree disciplines.

If you share our passion for improving the financial lives of our customers and are keen to continue learning, we’ll help you to become a specialist in this area.

What You’ll Learn on The Retail Customers And Products Graduate Scheme

Over two years, you’ll discover how Retail Customers and Products teams create and market products that improve the ways our customers manage their finances, on a national scale.

You’ll complete placements in three different locations, learning about product development, risk modelling, governance, pricing, the day-to-day running of retail campaigns – and much more. Your line manager will help you create plans for your progress and working in diverse teams across the UK will further develop your communication skills. That said, you’ll also have opportunities to build networks with peers and colleagues across the Group and see how your work contributes to our purpose of helping Britain prosper. And, we’ll support you to achieve a professional qualification, the CIMA Certificate in Business Accounting. 

Throughout the scheme, you’ll see how our supportive environment helps you develop your strengths and build a career in a specialism you’re passionate about.

The Work You Could Be Doing

• Looking at customer behaviours to learn how they use our services and help us design our products to meet their needs
• Using customer insight to support in building our latest marketing campaigns or launch new products 
• Leading on projects and building team relationships that create positive outcomes and ideas for how to progress 
• Analysing data to build reports and dashboards that give insight into ways we can improve our service for customers
• Developing professional storytelling and presentation skills 

What You Need to Apply

A 2:2 degree or above in any discipline from any university. We’re open to all disciplines because we value the fresh perspectives that come with diversity.

Locations

Our graduate schemes are rotational, so you’ll get a range of experience from teams in three different locations around the UK. Our Retail Customers and Products roles are based in London, Bristol, Leeds, Chester and Cardiff.