You will receive coaching to develop the highest standards of retail and customer service, product training and an opportunity to learn from our experienced teams and develop your skills in a luxury environment.
Purpose of the role
- To support all channels with business reporting and the Retail and Education Departments to achieve sales, profit, strategic objectives, and operational excellence.
- To support the field and store-based teams by carrying out daily tasks and projects.
- Being the first point of contact for all Area Manager Team queries.
- Assist with all ad-hoc requests from EMEA and UK teams.
Main responsibilities
Business Analysis
- Executing, reporting and analysis of Sales and KPI Performance for UK All Channels.
- Product performance reporting and analysis.
- Executing, tracking, and analysing Retail Incentives and commissions.
- Developing new reporting on ad-hoc basic based on business needs.
Retail Operations
- Support the Retail department amongst retail network projects and incentives.
- Coordinate Retail projects and activations to streamline the process, inform all key stakeholder the status and further follow-up actions.
- Preparing internal and external presentations and ensure figure accuracy.
- Project management of Temporary Staffing as required by retail needs and form relationships with key stakeholders.
- Assist in the stock management and replenishment of testers and stock take at retail level liaising with the marketing, sales, customer service, and finance departments.
- Day to day admin to support Retail Department.
Education and Other Administration
- Support the Education team with the Guerlain Academy trainings admin and logistics.
- Assist with travel and other hospitality booking.
- Creation of purchase orders for invoices as needed by the business in a timely and accurate manner.
- Help the team to prepare budget reports and trackers. Ensure they are 100% accurate.
- Assist with the preparation and organisation on all retail and training events ranging from consultant awards, city meetings, brand/retailer conferences, roadshows, and other departmental meetings.
- Assist with newsletters to consultants liaising with team and other departments.
About you
Technical Skills
- Advanced in Excel
- Competent in PowerPoint and Word
- Strong Written and Oral skills
- Fluent in English (Another language an advantage)
- Organised with attention to detail and excellent follow up skills
- Capable to cope with face paced, challenging and changing environment
- Flexible and adaptable - excellent problem-solving skills
Profile
- Strong analytical understanding
- An aptitude for detail & numbers
- Proven ability working on reporting systems
- Strong team player
- Passionate
- Enthusiastic
- Fast Learner
- Proactive, dynamic & solution orientated
- Driven & ambitious to learn and develop
- Curious and innovation approach keen to explore projects
- Confident and able to show initiative
