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As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
The impact you’ll make
What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Proactively promoting all the options open to them, as well as being on hand to answer any questions about our hotels and services, you’ll make sure they know about everything they could wish for – and more. You’ll help create the warmest welcomes and most memorable visits that keep them coming back again and again.
What to expect
You’ll be based at the Sheraton Heathrow Hotel in a reactive, target-oriented setting, reporting to the Events Manager. In this role you will work closely with Sales & Revenue departments as well as the hotel's Operations Departments to ensure a high standard of service delivery aiming to strengthen customer relations and loyalty. You will oversee all aspects of event from the enquiry stage to planning and execution.
What you’ll do
- Prepare sales-related documents, including proposals, contracts and banquet event orders
- Put together information packages, brochures and other promotional materials
- Use sales techniques to maximise revenue while maintaining existing guest loyalty
- Promote awareness of our brand image internally and externally
- Be a point of contact for clients and guests, responding to questions about hotel facilities and services
- Perform general office duties to support Sales & Events
What we’re looking for
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
- Positive outlook and outgoing personality
- Planning, multi-tasking and time-management skills
Perks you deserve
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly a vibrant team atmosphere
- Graduate programs (subject to eligibility)
- Complimentary uniforms/free dry cleaning
- Free meals on duty
- Dental and Eye care benefits
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Education and Experience
Required
- High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, reservations, front desk, or related professional area.
Or
- Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations
- Essential knowledge of Sales activities which drive Revenue
Preferred
- Knowledge of Marriott sales systems, including PMS, Opera, Marsha,
