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Martin-Baker is the world's leading manufacturer of ejection seats and related equipment. It is the only company that can offer a fully integrated escape system that satisfies the very latest in pilot operational capability and safety standards. Martin-Baker offers a complete 'end-to-end service’, from helping the customer to establish operational safety and escape requirements, including design, development and qualification, to on-going support throughout the entire service life of the aircraft.
A vacancy has arisen for a Product Support Engineer in the Product & Engineering Support department at our Denham site. The purpose of this role is to provide technical liaison and product investigation with customers worldwide.
Areas of Responsibility
- Main responsibilities will include customer liaison, assisting in product investigation/support and advice technically, where appropriate.
- Customer liaison tasks to include support of Field Service Engineers as required.
- Assist in product investigation including documenting and researching root cause of in-service failures and oversee corrective actions.
- Ground Support Equipment requiring liaison with Design Office and Product & Engineering Support in identifying specialist test equipment and tooling required to carry out maintenance and testing/operating checks on ejection seats. Supporting the customer, problem solving and advising as required.
- Provide reactive technical support to customer (internal and external) enquires in a timely manner and provide status updates as required.
- Provide formal communications, creating Special Information Leaflets (SILs) and Technical Information Letters (TILs) as required
- To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by the Design Support Department.
- To undertake business travel abroad or within the UK as and when required.
Education & Qualifications
- HNC/HND or significant experience on full product range or mechanical / aerospace engineering background.
- Member of the Royal Aeronautical Society or similar would be advantageous
- COER certified would be beneficial
Specific / Technical Skill
- Highly developed skill in the application of English in terms of grammar/vocabulary and underpinned by a strong verbal ability.
- Fully competent in MS Office suite for report writing, analyses and presentation purposes.
- Comprehensive data analysis skills.
- Excellent problem solving/investigative skills.
- Strong Excel expertise, competent Access user (‘lessons learned’ database gradually being migrated to SAP), SAP.
Person Specification
- Team Working
- Communication
- Delivery
- Quality
- Product Knowledge
- Willingness to acquire new skills
- Action orientation
- Interpersonal skills
- Customer Focus
Knowledge & Experience
- Technical knowledge of MB products with a clear global understanding of in-service practice and policies.
- Knowledge of Product support philosophies/techniques.
- General experience of working and participating in a team.
- Understanding of processes including but not limited to QA and manufacturing processes would be beneficial
All published adverts will be aligned with the Company’s Diversity and Inclusion commitment. All candidates will be treated equally and fairly, regardless of their background, or any characteristic protected by law. Candidates will be selected entirely on their skills and competencies and in alignment with each role’s specifications and / or requirements.
For all successful candidates, Martin-Baker will undertake background security checks. As part of this, we will need to confirm your identity, employment history and address history to cover the past five years as well as your nationality, immigration status and criminal record. For positions that require Security Clearance, the successful candidate must hold or be willing to obtain security clearance up to the relevant level for the role.
