Lock Applications for this job are now closed
    Closing soon

    Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody’s combines international presence with local expertise and over a century of experience in financial markets. 

    Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.

    Department

    In Buy-side Solutions, we serve investors, consultants and asset managers by helping them make better decisions. Our next-generation buy-side technology enhances customer performance, improves governance and ultimately helps win more business. Our dedicated team of sales, marketing and product management experts are passionate about delivering effective solutions to our customers.

    Role

    In this role, you will be a part of the team that supports our clients in their usage of the Moody’s Analytics PFaroe risk management and valuation technology. This is an opportunity to develop your career in Financial Services by supporting world-class software. You will obtain a broad knowledge of the pensions landscape by assuring that our products, financial models and technology are being used effectively to add value to our clients’ businesses.

    Responsibilities

    • Follow established processes, including documentation of results, to respond to client queries
    • Identify and implement improvements to existing procedures where appropriate
    • Develop expertise to become knowledgeable on all areas of client administration cases
    • Support clients on the use of our industry leading PFaroe product in a courteous, professional, accurate and timely manner via email, telephone, and in person.
    • Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Environments, Product, etc.
    • Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
    • Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
    • Originate content for our client Knowledge Base.
    • Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.

    Qualifications

    • Bachelor’s degree required with concentration in a numerate, semi-numerate, or computing discipline
    • Ability to follow established processes whilst also identify improvements to them
    • Experience supporting or working with technology a plus
    • Knowledge of SQL Server a plus though not essential
    • Knowledge of data analysis and some basic programming (VBA, Python or R) a plus though not essential
    • Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
    • Strong analytical skills and persistence in problem solving.
    • Attention to detail and the ability to learn quickly.
    • Excellent verbal, written, and organizational skills.
    • Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
    • Working knowledge of Windows based software (Outlook, Excel, Word, etc.).
    • Knowledge of finance a plus but not a prerequisite