Graduate Account Manager Electricity Transmission 2022

At National Grid our excellent customer service is at the heart of everything we do. As a graduate customer account manager, you will be the single point of contact for a portfolio of customers across the Electricity Transmission licensed business. So, having a knack for developing strong relationships, connecting with key business executives and stakeholders, and keeping clients satisfied concurrently, is something we don’t take lightly.

Whilst working alongside various teams within National Grid including technical and non-technical employees, you’ll be anticipating customer needs, administering the voice of the customer to ensure delivery of Electricity Transmission customer products and mitigating risks through managing and negotiating commercially appropriate contracts. All the while providing the customer with a positive experience through their customer journey.

About the role

Our Graduate roles are fast paced and varied; this gives you the best chance to develop your skills and gain as much valuable work experience as possible. As a graduate customer account manager, you can expect to be involved in any of the below activities  

• Manage the commercial liability through the negotiation of the appropriate contracts across the connections lifecycle.  
• Utilise a range of techniques to engage the customer, develop solutions that work through understanding and driving fit-for-purpose commercial solutions.
• Support and contribute to the implementation of the ET customer strategy into the portfolio of customers, leveraging mutual value for our Customers and ET.
• With support, develop ET Customer Account Plans to manage customer relationships (including the SO) and provide a 360 view of the account that drives profitable activity, and shape our business offering to deliver improvements in service.
• Provide the business with a forward projection / pipeline of customer work and ensure that these requirements are effectively communicated.
• Represent ET, with support, promoting our brand through all innovative means to further our strategic customer messaging.
• Ensure alignment of Commercial & Technical responsibilities across Customer Connection Opportunities are championed across ET, managing through a professionally negotiated contracting strategy.
• Provide the commercial input for all portfolio customer interactions, seeking value and furthering our commercial position whilst maintaining compliance with Grid / Industry requirements.
• Direct ownership for obtaining and acting on Customer / National Grid Electricity System Operator (NGESO) feedback, ensuring actions are owned and managed across the business leading to an effective resolution and improvements to the Customer Journey.

What you'll need

• Minimum requirement 2.2 degree in either Business Studies (or business related degree), Marketing or EngineeringTo apply for this role, you will need to hold a full valid UK driving License

You will only be able to apply for one role per programme (i.e. one graduate role) for this campaign. Please ensure you apply to your most preferred role. Those who apply for more than one, will be withdrawn and asked to confirm their preference.

About you

As you would expect the role of Customer Account Manager requires exemplary communication skills. The role will give you the opportunity to interact with many teams within Electricity Transmission, at all levels including senior managers. You will also have opportunities to speak directly with external customers about what we can provide for them when connecting to the Grid. To do this effectively you must be a confident communicator who is comfortable engaging with people at all levels, a passion to support and offer the best customer journey is key.

You don’t need prior work experience; the determination and will to succeed is far more important as we will teach you everything you need to know. The role will provide you with a variety of skills including transferrable skills to support your career development within National Grid.

What you'll get

You will receive a starting salary of £29,254 (or £30,318 if you hold a Masters) and a £2000 joining bonus. You will also have access to a number of additional benefits such as 25 days’ holiday, a 3 generous completion payment, an accommodation allowance as you move around the business, a competitive pension scheme and a number of flexible benefits to name just a few.

About us

National Grid touches the lives of almost everyone in the UK, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.

In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.

The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.

Our values and principles

At National Grid ESO, through listening to what our customers need, every day we do the right thing and find a better way. 

As a National Grid ESO employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations – sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience. 

We offer inclusion and diversity training for everyone here at National Grid ESO, with a view to building an inclusive working environment and developing all our employees. Training opportunities range from unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.