ITIL / Service Management Graduate Scheme 2024

NATS is the UK’s leading Air Navigation Service Provider (ANSP). Every year we handle 2.6 million flights and keep 250 million passengers safe whilst in UK airspace. We provide air traffic management (ATM) services to 15 airports in the UK as well as providing these services around the world spanning Europe, Middle East, Asia and North America.

We’re shaping the future of ATM through our focus on ‘advancing aviation and keeping the skies safe’ and believe that the size and diversity of our business makes us an exciting choice for undergraduates considering their future careers.

What will the Service Management (ITIL) Graduate Scheme involve?

Do you have a passion for Service Management? NATS, a global leader in air traffic management, invites you to join our prestigious graduate scheme and embark on an exciting opportunity in the world of aviation technology.

This two year program is designed to equip you with the skills and knowledge necessary to excel in the field of Service Management, allowing you to make a meaningful contribution to our organization's continued success in serving our customers.

You will be working to the Service Management Fundamentals, which refer to the core principles and concepts that underpin the practice of managing a service within an organization. These fundamentals include the following key elements:

• Service: A service is a means of delivering value to customers by facilitating outcomes customers want to achieve.
• Service Management: Service management involves designing, delivering, and improving services to meet customer needs and deliver value.
• Customers and Users: Understanding the stakeholder.
• Service Lifecycle: Services typically go through a lifecycle that includes service strategy, service design, service transition, service operation, and continual service improvement (CSI).
• Processes: Service Management involves various processes and practices to plan, build, deliver, and support services. Examples include incident management, change management, and problem management.
• Roles and Responsibilities: Different roles within an organization are responsible for various aspects of service management. For example, service owners, process owners, and service desk staff all play critical roles.
• Measurement and Metrics: Key performance indicators (KPIs) and metrics are used to assess the performance and effectiveness of services and service management processes.
• Technology and Tools: Utilizing appropriate technology and tools.
• Continual Improvement: Continual Service Improvement (CSI) is an essential component of service management, focusing on identifying and implementing improvements to services and processes over time.
• Governance and Compliance: Ensuring that services and processes comply with relevant standards, regulations, and policies is crucial for risk management and maintaining trust with customers.
• Risk Management: Identifying, assessing, and managing risks associated with service delivery is essential to ensure service resilience and minimize disruptions.

These fundamentals provide a framework for organisations to effectively manage services.

What awaits you at NATS?

• Comprehensive Training: Our program kicks off with intensive training to provide you with a solid foundation in Service Management & Analytics.
• Rotational Experience: Explore different aspects of our organisation through rotations in critical departments. Dive into Service Management ITIL, data analytics and more, allowing you to gain a holistic perspective of Service Management within NATS.
• Real-world Impact: Contribute to real projects that shape the future of air traffic management, optimize processes, analyse data and implement solutions that ensure safe and efficient skies.
• Mentorship: Benefit from the guidance of professionals who are passionate about your success. Your mentors will be your trusted advisors, helping you to navigate your career.
• Continuous Learning: Stay at the forefront of your field with ongoing learning opportunities. We're committed to your growth and will keep you updated with the latest skills and knowledge.
• Networking: Build valuable connections within NATS Collaborate with experts, fellow graduates, and mentors.

Don't let this opportunity fly by! Apply now and take off your career with NATS’ Service Management Graduate Scheme.

Why choose NATS?

You’ll be working at the heart of our organisation, alongside other graduates, undergraduate students and professionals. You’ll gain valuable insight into our business and make a tangible contribution to our success. Your placement experience will be unique to you so you can build on knowledge you have gained at university. We are committed to your personal and professional development and will help you achieve your goals.

What are we looking for?

We’re looking for driven, proactive and committed individuals who will embrace the challenging targets that we’ve set ourselves over the next few years. One thing is clear to us; we can only achieve these targets through our people. We’ll be leading the way technically, operationally, commercially and politically and you can help us shape the future.

You’ll need to have achieved a minimum of 2:2 in a relevant degree within the last 2 years, or be on track to graduate in 2024, and have a demonstrable interest in your field outside of your studies.

You’ll also need to pass NATS pre-employment security clearance checks.

What’s in it for you?

• Competitive salary - £30,000 per annum
• 28 days of holiday entitlement plus Bank Holidays
• Market-leading defined contribution pension scheme
• Opportunity to study for a fully-funded professional qualification (where applicable)

Please note that NATS reserves the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as soon as possible.