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  4. IT Network Support Technician Newcastle 2024
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Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 18 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The Airport offers a fantastic and rewarding working environment, being recently recognised as the 'Airport of the Year' at the Routes World Conference.

The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2023 alone, we welcomed 4.9 million people to our Airport.

The role

We are looking for an enthusiastic individual to join the IT Project & Services Department.

This is an exciting opportunity to join our team. You will be working within a multi-disciplined IT department, delivering a wide variety of tasks including support, design, and project implementation.

The position is ideal for applicants who have an interest in Information Technology and would like to further develop their knowledge and experience within a supportive environment.

We are also interested in applicants who have experience working in a broader ICT support role, or who have gained relevant skills and/or experience and are looking to move into a career within IT.

Some of the main duties and responsibilities include

  • Providing support to service desk queries
  • First fix of IT related problems
  • Desktop\Server support
  • Network\Comms support
  • Airport applications support
  • IT Project support
  • Backup provision
  • Cyber security promotion
  • Documentation and Administration
  • To actively partake in the 24/7/365 on-call system, providing support for critical IT systems & incidents as required, when key IT skills are developed.

Desirable skills

  • The ability to think logically
  • The ability to work well in a team
  • Problem-solving skills
  • A strong customer focus
  • The ability to prioritise your workload
  • Attention to detail.
  • Exposure to, or certification in ITIL, networking accreditations are beneficial but not essential.

This is an excellent opportunity to move into a varied role and have an input into a broad range of systems and projects.

Why come onboard?

  • Free on-site car parking whilst at work
  • Generous annual leave entitlement
  • Access to contributory pension scheme
  • On-site occupational health support
  • On-site physiotherapist
  • Employee assistance support
  • Subsidised private healthcare
  • Employee discounts at airport Park & Fly /retail / catering outlets
  • Company and Performance related bonus scheme
  • Subsidised membership to our on-site gym

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle International Airport Ltd promotes equality of opportunity.

Newcastle International Airport is proud to be a member of the Disability Confident scheme. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.