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  4. Graduate IS Support Technician (Immediate Start) Cork 2024
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PM Group is a leading International engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of 3,500 people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and environmental sectors.

The role

Are you a talented and enthusiastic Information System student? PM Group's Graduate Programme is your ideal next step.

Responsibilities

The key attributes for this role is the ability to interact positively, constructively and effectively with employees and professional staff. We would love to hear from motivated individuals who will take the initiative and deal with requests with a positive and strong work ethic.

What you can expect to do in this role

  • Building and deploying desktops/laptops in the office and onsite
  • Supporting inter-office department personnel moving of IT hardware
  • Maintenance of switches/Wi-Fi points/servers/printers in PM Group’s offices
  • Providing technical leadership and guidance for live events and video conferences
  • Resolving service requests escalated by the Service Desk or other technicians associated with end-user equipment and software
  • Implementing appropriate remedies according to established departmental standards & recommends to superiors appropriate action/steps to be taken to avoid similar future problems
  • Interfacing with other staff – technical & other departmental users and customers on all computer & network related issues and problems
  • Hybrid working model (4 days a week onsite)

To be successful in this role, you will have

  • Excellent communication skills & the ability to get on well with customers & colleagues
  • A full driver’s license with own transport is essential
  • Analytical and problem-solving skills are require
  • The ability to interact, educate and communicate with all levels of professional staff.

Qualifications

  • Third Level Diploma in relevant IT Discipline.
  • Strong facilitation, analytical and design skills – problem solver
  • Have the ability to prioritize and organise support activities and deliver multiple tasks
  • Personable, confident with excellent communication skills
  • Ability to work as part of a team and independently
  • Experience of writing procedural documentation for support and training of applications