Software Support Agent Internship 2021
MRI Software is currently looking for a Client Support Intern. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team as a Support Analyst that provides help desk services relating to our MRI Horizon Property Management and Accounting software.
As a Software Support Agent with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues. MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
As an intern you will received the same training as any other new joiner and you will be one of the team. We guarantee to give you experience of all aspects of our Customer Service Lifecyle within a global company, including insights into what other teams and departments do.
Skills and Other Requirements
- Creative and curious troubleshooter
- Good organisation and time management skills
- Strong communication skills with the ability to confidently articulate technical concepts
- Development and technical software experience is a plus
- Previous experience in serving customers in any industry is helpful
Please note this is a temporary internship with the potential to develop into a full-time role upon graduation based on company opportunity and success within the internship. The anticipated length of the internship is one academic year.
Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you! Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference.
And we know how to reward outstanding performance, recognise effort and celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi Friday scheme, employer contributed pensions, private medical insurance, eligibility for an annual performance bonus, tuition reimbursement and much more!
Amazing growth takes amazing employees. Are you up to the challenge?
MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 1800 team members to support our clients and their unique needs!
MRI is proud to be an Equal Employment Opportunity employer.