What’s the role about?
As part of our IT department, you’ll be joining our Business Applications team who are responsible for maintaining and supporting a range of business applications from small, niche and bespoke solutions to large cross-function applications such as Retail/Merchandising/Reporting systems, as well as supporting and maintaining the integrations between such applications.
Who you are
- Experience of working in retail with an understanding of a multi-channel business
- Experience working in an IT business application support function
- You’ll have a background in technology
- Knowledge of PCs and Microsoft applications
- Previous exposure of retail POS, ERP, Digital as well as Merchandising and Warehouse solutions
- Highly organised with strong time management skills
- Attention to detail and strong communication skills- both verbal and written
What you’ll be doing
- Provide daily application support ensuring that application behaviour, integration and data integrity are current and correct
- Provide reactive multi-level application support ensuring that appropriate support and resources are available to respond to issues in the timescales required by the business
- Develop strong working knowledge of all business application functions, associated interfaces and task schedules
- Ensure application, integration and support documentation is current and correct and available to all appropriate functions
- Manage the end to end lifecycle of assigned tickets within the helpdesk
- Participate in ad-hoc support operations as needed, including on site store openings, relocations, closures and other projects
- Assist in the acceptance of new business applications into the support function, working with project teams to ensure requirements and criteria are defined and appropriate testing is undertaken
- Contribute to the continuous improvement of the overall IT function by identifying what can be improved upon and promoting efficiencies
What we’ll do for you
- Provide you with a competitive salary
- Company pension
- Generous employee discount
- Company bonus scheme
- Heath & Wellbeing perks
- Plus many more
If you want to start your story at Reiss as our Business Application – Support Analyst, don’t miss out - apply now!