Operations - Divisional Overview

The Operations division is an integral part of the independent control and support structure whose key mandate is to establish and maintain an effective control environment. Robust control and risk management drives our Business.

Operations strategy is underpinned by 3 guiding principles - Payments, Policyholders and Data Management. These 3 principles drive our processes and controls, and are essential for reputation, risk/capital management, and TPA management.

In addition, Operations provides solutions to new structures, monitors contractual and regulatory obligations and creates efficient and cost saving processes. It is also a member experience unit providing best-in-class policyholder service, client management and TPA management.

General activities of the operations team include:

Act as an independent control over transactions of the Business
Trade capture and risk mitigation to ensure bookings are an accurate reflection of business risk
Execution and management of lifecycle events
Support of project teams in department-wide initiatives
Development of technology infrastructure to support the risk management and processing capabilities of transactions

Within Operations, we are constantly looking to drive efficiencies by creating scalable processes to support growth. The Operations Data Analyst role will suit a person who is enthusiastic, ambitious and hard-working, who has a desire to work in a fast-paced and demanding environment, and who can work independently as well as being part of a small team.

Candidates should be able to demonstrate strong attention to detail, and excellent written and verbal communication skills are essential. Advanced MS Excel skills are required for the purposes of data reconciliation and model building, and an analytical mind set is requisite. Candidates will be expected to take a high level of responsibility and ownership for their work, so it is important that they are self-driven to deliver against targets, and are able to manage their time and work priorities effectively.

The role would ideally suit a high-achieving graduate with 1-2 years’ work experience. Very strong graduate candidates with placement or internship experience will be considered if the required skills and competencies are demonstrated.

Responsibilities:

Create and maintain spreadsheet models in order to perform data reconciliations and analysis – analysis of large data sets is often required
Summarise data reconciliations to report findings, identify actions, and follow through the query resolution process with internal and external parties
Execute operational procedures accurately and to the required deadlines
Review, improve and document operational processes and procedures with a proactive and creative approach
Take ownership and responsibility for both core trade lifecycle tasks and project based activities
Contribute to the effective management of project deliverables and timelines

Skills & Experience

Required:

Minimum 2:1 in a degree from a leading university (please note strong candidates with exceptional work experience will also be considered should the degree criteria not be met)
Strong Excel skills - experience of manipulating large data sets. Candidate should show an interest in project work focussed around data migration and implementation
Ability to multi-task effectively and monitor deliverables and deadlines
Ability to communicate effectively and confidently with external and internal stakeholders
Understanding of risk controls in an operational environment
Accuracy and absolute attention to detail
Can demonstrate problem solving ability and considered decision making
Ability to summarise and communicate complex data queries
Desire to work as part of team in a collaborative environment
Motivation to deliver above and beyond core functions

Desirable:

Knowledge of advanced Excel functions and VBA
Some pensions, insurance and/or reinsurance knowledge

Competencies:

Technical Skills - Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate analytical skills
Drive and Motivation – Be a self-starter; successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks
Client and Business Focus - Effectively handles difficult requests, builds trusting, long-term relationships with clients and service providers, helps the client to identify/define needs and manages client/business expectations
Teamwork – Demonstrate evidence of being a strong team player, collaborates with others within and across teams, encourages other team members to participate and contribute and acknowledges others' contributions
Communication Skills - Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others
Judgement and Problem solving - Thinks ahead, anticipates questions, plans for contingencies, finds alternative solutions and identifies clear objectives. Sees the big picture and effectively analyses complex issues
Creativity/Innovation - Looks for new ways to improve current processes and develop creative solutions that are grounded in reality and have practical value
Influencing Outcomes - Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others' opinions and presents persuasive recommendations

Inclusion

Rothesay actively promotes diversity and inclusivity. We know that our success depends on our people and that by nurturing a culture that values difference, we create a stronger, more dynamic business. We welcome applications from all qualified candidates, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.