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  4. Junior Salesforce Administrator 2021
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Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.

We are currently looking for a passionate and enthusiastic Salesforce Administrator to join our Commercial Operations Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

We’re looking for a Salesforce Administrator to join our internal Salesforce team! Our new admin will work together with the rest of the team to ensure users and projects are supported efficiently and that our Salesforce instance is effectively maintained. You will be an excellent problem solver, approaching all scenarios logically and communicating effectively. You will be working across both Sales and Service Clouds as well as other technologies.

As a broader member of the Commercial team, you will contribute to Sabio’s growing business from many angles, from analysis of the business to the standardization of policies and systems to further scale operations. You will be collaborating cross-functionally across many different teams at Sabio, during a time of exciting transformation and growth.

This role reports to our Director of Commercial Operations who brings operational experience and has grown in his career in both large blue-chip and small start-up companies. He brings a wealth of knowledge around go-to-market operations and understands what is required to drive productivity and efficiency across Operations, Sales, and Marketing.

What you'll be doing

  • General administration of the Salesforce system
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Performing audits to identify irregularities and maintaining a high degree of hygiene
  • Assist in training of new users, and grow the Salesforce.com skill set across the organisation
  • Be the primary admin overseeing the support tickets
  • Participating in regular Salesforce user group meetings
  • Monitoring platform usage and adoption
  • Manage Salesforce.com data feeds and other integrations
  • Co-ordinate the evaluation, scope and completion of new development requests

Who are you?

  • Keen to continue your own career development on the Force.com platform and eager to learn – there is a lot to getting on with so you’ll have a lot of responsibility from day one
  • Have an understanding of the Salesforce platform, at least 1+ year – Salesforce certifications and active engagement with Trailheads are beneficial. Sabio will support your pursuit of Salesforce.com Administrator certification if needed
  • Knowledgeable on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
  • Capable at gathering stakeholder requirements and supporting implementation projects
  • Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively
  • Highly proficient in Excel 
  • Ideally have some experience with data visualisation tools such as Microsoft Power BI and Tableau – but it’s not a deal breaker
  • Experience with Quote to Cash or Configure, Price, Quote functionality is beneficial

About Sabio

Building brilliant experiences since 1998.

Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer experience through innovative technology solutions.