You will be a key a part of a recently established direct sales team in our Manchester office where you will be able to make a real difference to the growth of our business.
How will I spend my time in this role?
- Responsible for cultivating, influencing and securing sales with SME customers directly through a combination of self-generated leads, warmed up data and opportunities;
- Activity goals are achieved that are required to drive overall sales performance;
- Detailed understanding of the tariff options available;
- Identify customer requirements and demonstrate strong account management skills to drive good customer experience and closure;
- Manage sales pipelines effectively to ensure targets are achieved and lead generation is “topped up” as required;
- Liase with colleagues/internal teams to develop comprehensive strategies to attain renewal customers;
- Maintain effective communication with sold customers to enhance renewal opportunities and maximise upsell potential;
- Liaise with customers, handling a wide range of complex written and/or verbal enquiries, complaints and requests for advice as and when necessary to support the SEBL brand;
- Identify trends in customer issues, alerting line manager with proposals for improvement;
- Respond to incoming telephone calls, identifying and then meeting customer requirements by providing a polite, professional and accurate response in line with agreed service standards;
- Update and increase knowledge of the company’s procedure and products;
- Attending company briefings;
What skills/experience do I need to be considered?
- Experience in b2b sales to direct customers;
- Good knowledge of sales principles and practices;
- Good knowledge of customer objection handling and overcoming common objections;
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, good attention to detail, and ability to multitask;
- Strong negotiation skills.
What else do we offer?
- The opportunity to work from anywhere in the world for up to 30 days a year;
- A genuine commitment to smarter working – we recognise your work/life balance matters;
- Paid time off to volunteer in your community;
- Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three;
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
- Once we receive your CV it will be reviewed by a human– no bots here!
- The average process once we receive your application takes around 2-3 weeks with typically 2 stages of video interviews using Teams – however this can change depending on the role (we may invite you to see us face to face or just need 1 video interview).
- If you need any support you can see who to contact in our Recruitment Team on the advert – any questions please just let us know.
Get to know us better
The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
