Applications for this job are now closed
We look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.
The conversation starts here. If this role matches your ambitions and skillset, let's get started with your application. Take a look at our other open positions too. Our many opportunities can lead to infinite possibilities.
If you want to do something extraordinary in your career, this is the place to be. We don’t just create technology, services and content. We enliven senses, capture moments and create new experiences daily. We have been at the forefront of consumer tech for decades, and we stay ahead by inspiring and fulfilling curiosity. This is the world you could be part of.
Wherever you find yourself in our business, you will be given the opportunity to understand, operate and develop our key business processes that help to make Sony what it is today. You will be given the opportunity to learn, grow and lay the building blocks for the bright career ahead of you.
We are also passionate about your development and to help you get the most out of the experience you will be part of a development module which will expose you to the other areas of the Sony family, our business leaders and get you working on some great projects. With a group of like-minded students, our student alumni and business experts, you’ll be joining a fantastic community where it’s all about taking risks, pushing the boundaries and changing the future. Working in our fast-paced business functions we promise a life changing experience.
If you’re studying towards your Bachelor's degree and think you've got what it takes – apply today!
Your Role
This role will manage day-to-day any support that comes through the PSE Salesforce inbox. The key responsibilities will be to analysis each support request/issue, complete the necessary actions and ensure the user is kept up to date with where the request in terms of the support process. Requests could consist of data uploading, user account changes, approval process changes and support on solution issues. The CRM executive will work closely with the Media solutions, Healthcare and CET sales teams as well as the services and support department.
Depending on the request the CRM executive may need to triage the request and send it to IS team to investigate and fix coding issues. The CRM executive will also have a chance to work with the Martech, Data and Insights team where the team require support on issues that involve Salesforce.
The successful candidate will sit in the CRM Salesforce team and will work closely with the Salesforce Administrator. The CRM executive will be required to join regular catch ups and report on tasks completed monthly.
The role aims at shaping the individual and developing their problem solving and analytical skills. The successful applicant will develop a working understanding of Salesforce and how the solution provides essential information to the sales, marketing and finance teams.
Your Profile
- Problem solving and analytical skills
- Competency with excel including pivot tables, formulas etc.
- Willingness to learn and work with different teams
- Excellent communication skills
- Initiative and proactivity
- Has a keen interest in technology
- An understanding of CRM platforms e.g. Salesforce is a bonus
What Do We Offer?
- A one-year, full time work experience programme for undergraduate students from July 2021 until July 2022.
- Be part of a global player in the consumer electronics industry
- Unique and business driven experience
- Exposure to leading edge technology
- Business and commercial understanding
- Opportunity to demonstrate your potential
- Core development experience
- Diverse and international work environment
- Paid internship
Our Recruitment Process
The job posting will be open until 6th December 2020
The selected candidates will be invited to perform a video interview during December.
The shortlisted candidates will be invited for an interview during late January/early February either face-to-face in our Basingstoke office or virtually (COVID-19 dependent)
