IT Services Internship Abingdon 2022

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. 

Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

IT Service Internship

It will be responsible for supporting IT Customers and provides assistance across all aspects of the business‚ IT needs. This internship offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with the technical operations of a Cyber Security company. It will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field.

Working with Customers, colleagues on a variety of support environments, different infrastructure projects, operational and geographical areas your key responsibilities will include:

Incident and Service Request Management

• Support the IT team in maintaining hardware, software, and other systems
• Assist with troubleshooting issues and provide technical support

Required skills and qualifications

• Computer Science, Information Technology major
• Basic understanding Security ‚ Anti Virus, Encryption (BitLocker), awareness in password policies and Malware
• Basic Hardware knowledge ‚ Laptops, Desktops, Printers, Mobile Phones, peripherals
• Preferably Microsoft Products (Windows 7/8/10, Server, Exchange, O365 Office, Teams, Skype for Business) and¬†Basic knowledge of Active Directory - creating and managing users accounts, creating, and managing distribution/security groups
• Network knowledge ‚ understanding the basic network principals

Soft skills

• Customer service orientation
• Effective problem-solving skills and proactive attitude
• Good analytical and logical skills, problem solving, diagnostics skills and enjoy working in an international team
• Excellent communication skills
• Flexibility

What's great about Sophos?

• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.