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Community Operations is the organization leading all types of scalable customer-facing operations at Uber: user support but also onboarding, sales, restaurant support, remote account management, etc.
Establishing trust for UberEats customers, delivery partners, and restaurants - our community - is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way.
What You'll Do
You will be working closely with a Regional Community Operations Manager within the team to focus on eater/courier quality workstream. Some of the tasks that you will do include:
- Generate insights on a regular basis regarding top problems impacting our eater/courier experience from a platform and support perspective. This would be done by extracting data from our internal platforms, doing investigate the data to analyse trends
- Work on devising policies / processes to help improve experience for our eaters and couriers across all our channels
- Design, implement, and optimize customers operations: footprint strategy and implementation, channel and modalities
- Pilot and own new initiatives that transform our customer operations and improve the level of service we provide;
- Working with partners across UKI / EMEA to achieve the best outcomes across tens of thousands of customers interactions for couriers / eaters every week, and ensuring they operate as efficiently as possible while maintaining a high level of quality;
- Draw impactful recommendations that help drive the growth, by investigating the numbers, findings, insights, and make data-driven decisions and process improvements;
- Engage strategically with partners to improve internal tools and the overall user experience.
Basic Qualifications
- Written and spoken proficiency in English
- Currently enrolled or graduated in the last 6 months in a Masters or Bachelors degree
- Availability to work 6 months full time in 2021 starting September/October
- Business Insight: Understanding and being fully aware of how our business operates and how it makes money and sustains profitable growth, now and in the future
- Communication: Using communication skills and situational awareness to clearly deliver information to a variety of audiences.
- Planning and Organization: Setting up and maintaining systems to appropriately structure and keep track of tasks and projects
- Problem Solving: Optimally resolving issues that involve people, things, and processes by using logic and common sense
- Stakeholder Management: Taking time to build effective relationships; earning the trust of others within the organization through strong situational awareness and reliability
- Teamwork: Demonstrates optimism, respects others and works well in a team
- Working rights in UK (No sponsorship available)
Preferred Qualifications
- A prior internship experience working in a startup, tech company, or any kind of operations internship
- Prior experience with SQL
Internships @ Uber
- Perks & Benefits: We offer an above-average monthly internship allowance, Uber credits and much more!
- You have the rare chance to create a global impact - we're moving real people and assets and reinventing transportation and logistics. We offer expansive mentorship from Uber employees to guide you through your internship experience and for you to build personal networks and friendships with hardworking people who share your passion for technology.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
