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Offers would be subject to enhanced background screening, which includes but is not limited to UK criminal record check / Credit checks and international fraud and sanctions....
Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions.
Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers.
“We work as a geographically dispersed team, so mainly remotely, however, we have regular face to face activities, and we have hub offices where you can work with colleagues from our directorate and wider Jisc.”
About the role
This is a permanent, full-time role within the Network Services Team (NST) reporting to the Network Security Services Manager. Jisc currently provides a range of network security services and we are looking to recruit a team member to help develop and further enhance these services. Continued training and development in key areas associated with the services will be offered regularly.
Responsibilities will include
- Contribute to the identification and implementation of continuous improvement of the services’ administrative processes
- Support the production of service documentation, reporting and compliance with procedures
- Organise meetings and scoping calls (internal and external) with members/customers and internal stakeholders
- Help to ensure the team can run services effectively and support this process with strong attention to detail
- Respond to member/customer enquiries in a timely and professional manner
- Process tickets in Jisc's ITSM and escalate where necessary
Key skills and experience
- Excellent communication skills including the ability to build effective working relationships; be able to communicate clearly, positively and respectfully, whether verbally or in writing
- Excellent planning and organisational skills
- Defining, prioritising and evaluating work
- Some understanding of a range of project support and management techniques
- Ability to quickly learn and effectively use a full range of software tools.
- Experience of effectively working in a team in a complex environment and delivering valuable outputs.
- Experience of working in a technology innovation environment
- Experience of using Microsoft SharePoint and the full Microsoft suite of tools within Office365.
Please refer to the job description for full details.
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!
Why work for us?
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.
Benefits
Take a look at our fantastic benefits!
We offer:
- Flexible work pattern, which can adapt to suit your schedules and personal commitments
- 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
- A generous pension scheme
- A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks
- A generous budget to support you with external learning and Continuous professional development
- Allocated allowance of up to £250 to equip your home office
- A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
- Mental health first aid trained staff and supportive environment
- Financial well-being support
- The opportunity to donate to charity tax-free with our Payroll Giving benefit
- A wide range of discounts from retailers and big-name high-street stores
- Cycle to work scheme
- Employee recognition awards and travel loans
- Additional Flexible benefits include Holiday Buying - Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech
